The DOI matches its Crossref record; 43 of the 43 references it cites were found in a registry or an index.
Online consumer resilience during a pandemic: An exploratory study of e-commerce behavior before, during and after a COVID-19 lockdown
Open accessAbstract
The COVID-19 pandemic has disrupted retail and accelerated the trend towards electronic commerce. This study explores the reasons for and the implications of this shift. Our study builds on the consumer behavior literature, emerging COVID-19 research, and the environmentally imposed constraints perspective to describe how online purchasing behavior evolved during the COVID-19 crisis. The objective is to better understand how consumers use e-commerce to react to, cope with and adapt to periods of environmentally imposed constraints. Based on multiple sources including transaction and search data from a major French online retailer, we describe how consumer behavior evolves during such stressful life events as COVID-19. Our results support the usefulness of the multi-perspective react-cope-adapt framework of constrained consumer behavior in an online environment.
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CROWDSOURCING A WORD–EMOTION ASSOCIATION LEXICON
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Cited by
Intention to adopt services by AI avatar: A protection motivation theory perspective
Park, J., Yun, J., & Chang, W. (2024) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2024.103929 · Cited by 51
Wang, S., Chen, Z., Xiao, Y., & Lin, C. (2021) · Frontiers in Public Health · doi:10.3389/fpubh.2021.705777 · Cited by 47
Wilson-Nash, C., Pavlopoulou, I., & Wang, Z. (2023) · Journal of Interactive Marketing · doi:10.1177/10949968231155156 · Cited by 33
Valdivino, C. X., De Paula, T. M., & Gerhard, F. (2025) · Future Business Journal · doi:10.1186/s43093-025-00626-3 · Cited by 7
Metadata
- Authors
- Guthrie, C., Fosso-Wamba, S., & Arnaud, J. B.
- Venue
- Journal of Retailing and Consumer Services
- Publisher
- Elsevier BV
- Published
- 2021-07
- Volume
- 61
- Pages
- 102570
- ISSN
- 0969-6989 (ISSN-L)
- OpenAlex
- W3155622907
- Cited by
- 369
- References
- 43
- FWCI
- 54.53
- Type
- journal article
- Language
- en
- Open access
- green
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- Guthrie, C., Fosso-Wamba, S., & Arnaud, J. B. (2021). Online consumer resilience during a pandemic: An exploratory study of e-commerce behavior before, during and after a COVID-19 lockdown. Journal of Retailing and Consumer Services. https://doi.org/10.1016/j.jretconser.2021.102570
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