The DOI matches its Crossref record; 24 of the 24 references it cites were found in a registry or an index.
A DEMATEL method in identifying key success factors of hospital service quality
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Citations
Cites
A conceptual model of service quality and its implications for future research
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1985) · Journal of Marketing · doi:10.1177/002224298504900403 · Cited by 21,645
SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality
Parasuraman, A., Berry, L. L., & Zeithaml, V. A. (1988) · Zenodo · doi:10.5281/zenodo.14579729 · Cited by 21,118
An Index of Factorial Simplicity
Kaiser, H. F. (1974) · Psychometrika · doi:10.1007/bf02291575 · Cited by 14,898
A Service Quality Model and its Marketing Implications
Grönroos, C. (1984) · European Journal of Marketing · doi:10.1108/eum0000000004784 · Cited by 6,549
Customer Satisfaction, Market Share, and Profitability: Findings From Sweden
Anderson, E. W., Fornell, C., & Lehmann, D. R. (1994) · Springer eBooks · doi:10.1007/978-3-031-88079-7_22 · Cited by 4,529
Service Quality: New Directions in Theory and Practice
Rust, R., & Oliver, R. (1994) · Sage eBooks · doi:10.4135/9781452229102 · Cited by 1,701
Service Quality: Insights and Managerial Implications from the Frontier
Rust, R. T., & Oliver, R. L. (1994) · Service Quality: New Directions in Theory and Practice · doi:10.4135/9781452229102.n1 · Cited by 1,527
TZENG, G., CHIANG, C., & LI, C. (2007) · Expert Systems with Applications · doi:10.1016/j.eswa.2006.02.004 · Cited by 1,266
Developing global managers’ competencies using the fuzzy DEMATEL method
Wu, W.-W., & Lee, Y.-T. (2007) · Expert Systems with Applications · doi:10.1016/j.eswa.2005.12.005 · Cited by 1,245
Adapting the SERVQUAL scale to hospital services: an empirical investigation.
Babakus, E., & Mangold, W. G. (1992) · Europe PMC (PubMed Central) · Cited by 1,234
Cited by
Si, S.-L., You, X.-Y., Liu, H.-C., & Zhang, P. (2018) · Mathematical Problems in Engineering · doi:10.1155/2018/3696457 · Cited by 1,082
Strategic logistics outsourcing: upstream-downstream supply chain comparison
Alkhatib, S. F. (2017) · Journal of Global Operations and Strategic Sourcing · doi:10.1108/jgoss-08-2016-0024 · Cited by 18
Identifying the Key Big Data Analytics Capabilities in Bangladesh’s Healthcare Sector
Uddin Murad, M. A., Cetindamar, D., & Chakraborty, S. (2022) · Sustainability · doi:10.3390/su14127077 · Cited by 7
Metadata
- Authors
- Shieh, J.-I., Wu, H.-H., & Huang, K.-K.
- Venue
- Knowledge-Based Systems
- Publisher
- Elsevier BV
- Published
- 2010-04
- Volume
- 23
- Issue
- 3
- Pages
- 277-282
- ISSN
- 0950-7051 (ISSN-L)
- OpenAlex
- W1965574250
- Cited by
- 687
- References
- 24
- FWCI
- 27.35
- Type
- journal article
- Language
- en
- Open access
- closed
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- CoChat. (2026). Citation check: A DEMATEL method in identifying key success factors of hospital service quality. https://app.cochat.ai/papers/10.1016/j.knosys.2010.01.013
- The paper
- Shieh, J.-I., Wu, H.-H., & Huang, K.-K. (2010). A DEMATEL method in identifying key success factors of hospital service quality. Knowledge-Based Systems. https://doi.org/10.1016/j.knosys.2010.01.013
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
