The Problem of Appointment Scheduling in Outpatient Clinics: A Multiple Case Study of Clinical Practice
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Scheduling appointments poses significant challenges in primary care and postpones critical diagnoses.
“Scheduling appointments poses significant challenges in primary care and postpones critical diagnoses.”
From Toward Safer Diagnoses: A SEIPS-Based Narrative Review of Diagnostic Errors (2026) · cites this paper as [277]
The scheduling systems were initially aimed to minimize idle time but failed to adapt to the unpredictable nature of the healthcare system.
“Furthermore, the scheduling systems were initially aimed to minimize idle time but failed to adapt to the unpredictable nature of the healthcare system [277].”
From Toward Safer Diagnoses: A SEIPS-Based Narrative Review of Diagnostic Errors (2026) · cites this paper as [277]
Given the mismatch between available time slots, clinician schedules, and patient needs, clinics often find it challenging to meet patients' expectations, especially during busy periods.
“Given the mismatch between available time slots, clinician schedules, and patient needs, clinics often find it challenging to meet patients’ expectations, especially during busy periods [20,276,277].”
From Toward Safer Diagnoses: A SEIPS-Based Narrative Review of Diagnostic Errors (2026) · cites this paper as [277]
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- Authors
- Kuiper, A., de Mast, J., & Mandjes, M.
- Affiliations
- University of Amsterdam (NL)
- Corresponding author
- Kuiper, Alex
- Venue
- Omega
- Publisher
- Elsevier BV
- Published
- 2021-01
- Volume
- 98
- Pages
- 102122
- ISSN
- 0305-0483 (ISSN-L)
- OpenAlex
- W2973338571
- Cited by
- 43
- References
- 76
- Citations by year
- 2026: 9 · 2025: 7 · 2024: 6 · 2023: 3 · 2022: 8 · 2021: 6 · 2020: 4
- FWCI
- 6.63
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Omega (publishedVersion)
- RePEc: Research Papers in Economics (submittedVersion)
- UvA-DARE (University of Amsterdam) (submittedVersion)
- Topics
- Health Sciences › Health Professions › Emergency Medical Services › Healthcare Operations and Scheduling Optimization
- Social Sciences › Decision Sciences › Management Science and Operations Research › Operations Management Techniques
- Health Sciences › Medicine › Emergency Medicine › Emergency and Acute Care Studies
- Keywords
- appointment scheduling, outpatient clinics, healthcare operations management, optimization, variability reduction, process flexibility, service variety, utilization, uncertainty, clinical practice
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
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