Healthcare professional-patient relationships: Systematic review of theoretical models from a community pharmacy perspective
Abstract
Objective To identify health care professional-patient relationship theoretical models and individual factors that may have an influence on this relationship and be relevant to community pharmacy practice.Methods Using the recommended methodology by Prisma Statement, a search was undertaken in PubMed for health care professional-patient relationship theoretical models that included individual factors.Results Eight theoretical models met the inclusion criteria. These models were classified based on their aim, their focus on the interaction process, external factors influencing the process, and their practical applications. The most common influential modifiable factors were knowledge, needs, values, expectations, beliefs and perceptions.Conclusion 'The Theory of Goal Attainment' (TGA) appears to be the most useful model for community pharmacy practice. The perceptions and expectations of both patients and pharmacists could be the two most interesting modifiable factors to apply in pharmacy practice. These modifiable influential factors could be altered by specific training such as behavioral aspects.Practice implications No theoretical model has been specifically developed for analyzing the community pharmacist-patient relationship. TGA may be appropriate for community pharmacy practice, since it takes into consideration both, attaining patients health outcomes, as well as improving patient-pharmacist relationship.
Integrity signals
Registry
Cites
Statistics
Claims the paper makes
Claims other papers make about this one
Each is checked against this paper’s own text: does it say what the citing paper says it does?
The patient-HCP relationship has been known to influence health outcomes and can improve the patient experience in the healthcare system.
“The patient-HCP relationship has been known to influence health outcomes and can improve the patient experience in the healthcare system [12, 13]”
Cites
Preferred Reporting Items for Systematic Reviews and Meta-Analyses: the PRISMA statement
Moher, D., Liberati, A., Tetzlaff, J., Altman, D. G., & for the PRISMA Group (2009) · BMJ · doi:10.1136/bmj.b2535 · Cited by 83,823 · see citing works
The Need for a New Medical Model: A Challenge for Biomedicine
Engel, G. L. (1977) · Science · doi:10.1126/science.847460 · Cited by 12,887 · see citing works
Preferred reporting items for systematic reviews and meta-analyses: The PRISMA statement
Moher, D., Liberati, A., Tetzlaff, J., & Altman, D. G. (2010) · International Journal of Surgery · doi:10.1016/j.ijsu.2010.02.007 · Cited by 12,156 · see citing works
Handbook of Psychotherapy and Behavior Change
Garfield, S. L., Bergin, A. E., & Dryden, W. (1987) · Journal of Cognitive Psychotherapy · doi:10.1891/0889-8391.1.4.264a · Cited by 3,998 · see citing works
Handbook of Psychotherapy and Behavior Change
Sanford, E. F. (1988) · American Journal of Psychotherapy · doi:10.1176/appi.psychotherapy.1988.42.1.153 · Cited by 2,581 · see citing works
The Doctor, His Patient, and the Illness
BALINT, M. (1957) · Postgraduate Medical Journal · doi:10.1136/pgmj.33.382.417-a · Cited by 1,270 · see citing works
Doctor-patient communication: a review.
Ha, J. F., & Longnecker, N. E. (2010) · PubMed · Cited by 1,020 · see citing works
Interpersonal Relations in Nursing
Peplau, H. E. (1952) · AJN American Journal of Nursing · doi:10.1097/00000446-195206000-00062 · Cited by 934 · see citing works
Scoping review of patient-centered care approaches in healthcare
Constand, M. K., MacDermid, J. C., Bello-Haas, V. P. M. D., & Law, M. (2014) · BMC Health Services Research · doi:10.1186/1472-6963-14-271 · Cited by 513 · see citing works
A theory for nursing: Systems, concepts, process
King, I. M. (1981) · PhilPapers (PhilPapers Foundation) · Cited by 440 · see citing works
Ryan, R. E., Santesso, N., Lowe, D., Hill, S., Grimshaw, J. M., Prictor, M., Kaufman, C., Cowie, G., & Taylor, M. (2014) · Cochrane Database of Systematic Reviews · doi:10.1002/14651858.cd007768.pub3 · Cited by 273 · see citing works
Nurse–patient interaction: a review of the literature
Shattell, M. M. (2004) · Journal of Clinical Nursing · doi:10.1111/j.1365-2702.2004.00965.x · Cited by 237 · see citing works
Interpersonal Relations in Nursing
Mereness, D. A. (1953) · American Journal of Psychiatry · doi:10.1176/ajp.110.2.159-b · Cited by 206 · see citing works
Interpersonal Relations: A Theoretical Framework for Application in Nursing Practice
Peplau, H. E. (1992) · Nursing Science Quarterly · doi:10.1177/089431849200500106 · Cited by 200 · see citing works
Worley, M., Schommer, J., Brown, L., Hadsall, R., Ranelli, P., Stratton, T., & Uden, D. (2007) · Research in Social and Administrative Pharmacy · doi:10.1016/j.sapharm.2006.03.003 · Cited by 176 · see citing works
Defining professional pharmacy services in community pharmacy
Moullin, J. C., Sabater‐Hernández, D., Fernández-Llimós, F., & Benrimoj, S. I. (2013) · Research in Social and Administrative Pharmacy · doi:10.1016/j.sapharm.2013.02.005 · Cited by 167 · see citing works
Self-citationA Three-Dimensional Model of Cultural Congruence: Framework for Intervention
Schim, S. M., & Doorenbos, A. Z. (2010) · Journal of Social Work in End-of-Life & Palliative Care · doi:10.1080/15524256.2010.529023 · Cited by 144 · see citing works
Schim, S. M., Doorenbos, A. Z., Benkert, R. A., & Miller, J. E. (2007) · Journal of Transcultural Nursing · doi:10.1177/1043659606298613 · Cited by 136 · see citing works
Gidman, W. K., Ward, P., & McGregor, L. (2012) · BMJ Open · doi:10.1136/bmjopen-2012-000939 · Cited by 122 · see citing works
Exploring information-exchange in consultation: the patients' view of performance and outcomes
Frederikson, L. G. (1995) · Patient Education and Counseling · doi:10.1016/0738-3991(95)00801-6 · Cited by 84 · see citing works
Assessing patient satisfaction with community pharmacy in the UAE using a newly-validated tool.
Hasan, S., Sulieman, H., Stewart, K., Chapman, C., Hasan, M., & Kong, D. (2013) · Research in Social and Administrative Pharmacy · doi:10.1016/j.sapharm.2012.10.002 · Cited by 80 · see citing works
Interpersonal constructs for nursing practice
Peplau, H. E. (1987) · Nurse Education Today · doi:10.1016/0260-6917(87)90002-5 · Cited by 77 · see citing works
Dentist—Patient Communication: A Review of Relevant Models
Sondell, K., & Söderfeldt, B. (1997) · Acta Odontologica Scandinavica · doi:10.3109/00016359709115403 · Cited by 71 · see citing works
Swaim, R. A., Barner, J. C., & Brown, C. M. (2008) · Research in Social and Administrative Pharmacy · doi:10.1016/j.sapharm.2007.03.004 · Cited by 71 · see citing works
Influencing Patient Adherence to Treatment Guidelines
Butterworth, S. W. (2008) · Journal of Managed Care Pharmacy · doi:10.18553/jmcp.2008.14.s6-b.21 · Cited by 68 · see citing works
Forchuk, C., Westwell, J., Martin, M., Bamber-Azzapardi, W., Kosterewa-Tolman, D., & Hux, M. (1998) · Perspectives In Psychiatric Care · doi:10.1111/j.1744-6163.1998.tb00998.x · Cited by 66 · see citing works
Evaluation of a patient education leaflet designed to improve communication in medical consultations
Frederikson, L. G., & Bull, P. E. (1995) · Patient Education and Counseling · doi:10.1016/0738-3991(94)00696-j · Cited by 64 · see citing works
What elements of the patient–pharmacist relationship are associated with patient satisfaction?
Guirguis, L. M., AlGhurair, S. A., & Simpson, S. H. (2012) · Patient Preference and Adherence · doi:10.2147/ppa.s35688 · Cited by 57 · see citing works
Spence, M. M., Makarem, A. F., Reyes, S. L., Rosa, L. L., Nguyen, C., Oyekan, E., & Kiyohara, A. T. (2014) · Journal of Managed Care Pharmacy · doi:10.18553/jmcp.2014.20.10.1036 · Cited by 56 · see citing works
Niquille, A., & Bugnon, O. (2010) · Pharmacy World & Science · doi:10.1007/s11096-010-9401-1 · Cited by 54 · see citing works
Construct identification and measure development for investigating pharmacist–patient relationships
Worley-Louis, M. M., Schommer, J. C., & Finnegan, J. R. (2003) · Patient Education and Counseling · doi:10.1016/s0738-3991(02)00222-7 · Cited by 54 · see citing works
Winsor, S., Smith, A. P., Vanstone, M. G., Giacomini, M. K., Brundisini, F. K., & DeJean, D. (2013) · Europe PMC (PubMed Central) · Cited by 48 · see citing works
Testing a pharmacist-patient relationship quality model among older persons with diabetes.
Worley, M. (2006) · Research in Social and Administrative Pharmacy · doi:10.1016/j.sapharm.2005.12.006 · Cited by 48 · see citing works
A Negotiation Model for the Doctor-Patient Relationship
Botelho, R. J. (1992) · Family Practice · doi:10.1093/fampra/9.2.210 · Cited by 47 · see citing works
Kibicho, J. W., & Owczarzak, J. (2011) · AIDS Patient Care and STDs · doi:10.1089/apc.2011.0212 · Cited by 46 · see citing works
Customers’ expectations and satisfaction with a pharmacy not providing advanced cognitive services
Gastelurrutia, M. Á., Vicente, O. G. D. S., Erauncetamurgil, O., Odriozola, I., & Fernández-Llimós, F. (2006) · Pharmacy World & Science · doi:10.1007/s11096-006-9049-z · Cited by 44 · see citing works
Wiebe, A., & Young, B. B. (2010) · Journal of Transcultural Nursing · doi:10.1177/1043659609360850 · Cited by 44 · see citing works
A community pharmacist delivered adherence support service for dyslipidaemia
Aslani, P., Rose, G., Chen, T. F., Whitehead, P. A., & Krass, I. (2010) · European Journal of Public Health · doi:10.1093/eurpub/ckq118 · Cited by 42 · see citing works
From counting and pouring to caring: The empathic developmental process of community pharmacists
Lonie, J. M. (2006) · Research in Social and Administrative Pharmacy · doi:10.1016/j.sapharm.2006.01.002 · Cited by 39 · see citing works
Holistic symptom management: modelling the interaction phase
Haworth, S. K., & Dluhy, N. M. (2001) · Journal of Advanced Nursing · doi:10.1046/j.1365-2648.2001.01972.x · Cited by 38 · see citing works
Development of an Integrative Model for Medical Consultation
Frederikson, L. G. (1993) · Health Communication · doi:10.1207/s15327027hc0503_5 · Cited by 29 · see citing works
Characterizing the professional relationships of community pharmacists
Austin, Z., Gregory, P. A. M., & Martin, J. (2006) · Research in Social and Administrative Pharmacy · doi:10.1016/j.sapharm.2006.02.007 · Cited by 27 · see citing works
Pelicano-Romano, J., Neves, M. R., Amado, A. F. R., & Cavaco, A. M. D. N. (2013) · Health Expectations · doi:10.1111/hex.12165 · Cited by 27 · see citing works
Kassam, R., Collins, J. B., & Berkowitz, J. (2010) · American Journal of Pharmaceutical Education · doi:10.5688/aj740590 · Cited by 25 · see citing works
Volmer, D., Bell, J. S., Janno, R., Raal, A., Hamilton, D. D., & Airaksinen, M. S. A. (2009) · Research in Social and Administrative Pharmacy · doi:10.1016/j.sapharm.2008.12.001 · Cited by 23 · see citing works
Wagner, D. L., Bear, M., & Davidson, N. S. (2011) · Research and theory for nursing practice · doi:10.1891/1541-6577.25.3.176 · Cited by 22 · see citing works
Pringle, J. L., Melczak, M., Aldridge, A., Snyder, M. E., & Smith, R. B. (2011) · INNOVATIONS in pharmacy · doi:10.24926/iip.v2i1.216 · Cited by 20 · see citing works
King’s Conceptual System and Theory of Goal Attainment: Past, Present, and Future
Frey, M. A., Sieloff, C. L., & Norris, D. M. (2002) · Nursing Science Quarterly · doi:10.1177/089431840201500204 · Cited by 20 · see citing works
The Doctor, his Patient and the Illness
Ashworth, H. W. (1968) · Occupational and Environmental Medicine · doi:10.1136/oem.25.3.247-a · Cited by 13 · see citing works
The interface of anthropology and nursing guiding culturally competent care in psychiatric nursing
Mahoney, J. S., & Engebretson, J. C. (2000) · Archives of Psychiatric Nursing · doi:10.1053/apnu.2000.8657 · Cited by 12 · see citing works
A Study of the Pharmacist-Patient Relationship: Covenant or Contract?
Lawrence, L. W., Rappaport, H. M., Feldhaus, J. B., Bethke, A. L., & Stevens, R. E. (1995) · Journal of Pharmaceutical Marketing & Management · doi:10.3109/j058v09n03_03 · Cited by 11 · see citing works
Implementation of the intersystem patient‐care model in clinical practice
Artinian, B. M. (1983) · Journal of Advanced Nursing · doi:10.1111/j.1365-2648.1983.tb00301.x · Cited by 6 · see citing works
Consistent Standards in Medication Use: The Need to Care for Patients from Research to Practice
Cipolle, C., Cipolle, R. J., & Strand, L. M. (2006) · Journal of the American Pharmacists Association · doi:10.1331/154434506776180720 · Cited by 6 · see citing works
Orlandoʼs Nursing Theory supports nurses-simply.
Potter, M. L., & Tinker, S. (2000) · Nursing Management · doi:10.1097/00006247-200007000-00022 · Cited by 6 · see citing works
Kostenbauder, H. B., & Higuchi, T. (1957) · Journal of the American Pharmaceutical Association (Scientific ed ) · doi:10.1002/jps.3030460319 · Cited by 5 · see citing works
Collaborative Planning of Patient Care in the Prenatal, Labor and Delivery, and Neonatal Settings
Artinian, B. M. (1984) · Journal of Obstetric, Gynecologic & Neonatal Nursing · doi:10.1111/j.1552-6909.1984.tb01117.x · Cited by 4 · see citing works
Potter, M. L., & Tinker, S. (2000) · PubMed · Cited by 3 · see citing works
Measurement of patient involvement – What do concepts of psychotherapy research contribute?
Strauss, B. M., & Thomas, A. S. (2012) · Zeitschrift für Evidenz Fortbildung und Qualität im Gesundheitswesen · doi:10.1016/j.zefq.2012.02.022 · Cited by 3 · see citing works
Flagged first, then by citations
Cited by
Sorted by citations
Farnood, A., Johnston, B., & Mair, F. S. (2020) · BMC Medical Informatics and Decision Making · doi:10.1186/s12911-020-01243-6 · Cited by 100 · see citing works
How can pharmacists develop patient-pharmacist communication skills? A realist review protocol
Kerr, A., Strawbridge, J., Kelleher, C., Mertens, F., Pype, P. F., Deveugele, M. I., & Pawlikowska, T. R. B. (2017) · Systematic Reviews · doi:10.1186/s13643-016-0396-0 · Cited by 50 · see citing works
Júnior, G. A. D. S., Ramos, S. F., Pereira, A. M., Dosea, A. S., Araújo, E. M., Onozato, T., Pimentel, D. M. M., & de Lyra, D. P. (2018) · PLoS ONE · doi:10.1371/journal.pone.0206115 · Cited by 40 · see citing works
Congruence between nursing students’ and patients’ views of student–patient relationships
Suikkala, A., Koskinen, S., Katajisto, J., & Leino‐Kilpi, H. (2020) · Advances in Health Sciences Education · doi:10.1007/s10459-020-09972-z · Cited by 22 · see citing works
Nursing student–patient relationship and related factors—A self‐assessment by nursing students
Suikkala, A., Leino‐Kilpi, H., Katajisto, J., & Koskinen, S. (2020) · Journal of Clinical Nursing · doi:10.1111/jocn.15426 · Cited by 19 · see citing works
Seiberth, J. M., Moritz, K., Vogel, C. F., Bertsche, T., & Schiek, S. (2020) · Health & Social Care in the Community · doi:10.1111/hsc.13082 · Cited by 14 · see citing works
Improving the provision of OTC medication information in community pharmacies in Poland
Piecuch, A., Makarewicz‐Wujec, M., & Kozłowska−Wojciechowska, M. (2016) · International Journal of Clinical Pharmacy · doi:10.1007/s11096-016-0397-z · Cited by 10 · see citing works
Alzubaidi, H., Namara, K. M., & Versace, V. L. (2017) · Research in Social and Administrative Pharmacy · doi:10.1016/j.sapharm.2017.11.013 · Cited by 9 · see citing works
Kaae, S. S., Nørgaard, L. S., Sporrong, S. K., Almarsdóttir, A. B., Kofoed, M., Daysh, R. F., & Jowkar, N. (2019) · Pharmacy · doi:10.3390/pharmacy7030084 · Cited by 9 · see citing works
Lindgren, L. H., Thomsen, T., de Thurah, A. L., Aadahl, M., Hetland, M. L., Kristensen, S. D., & Esbensen, B. A. (2023) · BMC Health Services Research · doi:10.1186/s12913-022-09007-w · Cited by 8 · see citing works
Renet, S., Chaumais, M., Gallant-Dewavrin, M., Jouet, E., Bézie, Y., Humbert, M. J. C., Rieutord, A., & Vergnas, O. L. (2022) · Annales Pharmaceutiques Françaises · doi:10.1016/j.pharma.2022.06.005 · Cited by 4 · see citing works
Patient-Centeredness In Pharmacist Practice: Filling A Foundation For What Counts To Patients
Olson, A. W. (2020) · University of Minnesota Digital Conservancy (University of Minnesota) · Cited by 4 · see citing works
Backes, C., Godot, C., Gujer, C. Y., Obegi, N., Perez, A., Gervaix, A., & Schneider, M. P. (2025) · Digital Health · doi:10.1177/20552076241313164 · Cited by 3 · see citing works
How access to online health information affects the dental hygiene client experience.
McKay, A. (2021) · PubMed Central · Cited by 3 · see citing works
Wang, D., Liu, C., Liu, C., Wang, X., & Zhang, X. (2020) · Research in Social and Administrative Pharmacy · doi:10.1016/j.sapharm.2020.05.013 · Cited by 2 · see citing works
Wang, D., Liu, C., Zhang, Z., Ye, L., & Zhang, X. (2018) · Research in Social and Administrative Pharmacy · doi:10.1016/j.sapharm.2018.03.063 · Cited by 1 · see citing works
Jowkar, N., Fjeldsø, N., Nørgaard, L. S., Sporrong, S. K., Jacobsen, R., & Kaae, S. S. (2020) · Pharmacy · doi:10.3390/pharmacy8040241 · Cited by 1 · see citing works
Malkawi, R., Al-karaki, W., Tawalbeh, M., Gharaibeh, S., & Tawalbeh, J. H. (2024) · International Journal of Membrane Science and Technology · doi:10.15379/ijmst.v11i1.3468
Farnood, A., Johnston, B., & Mair, F. S. (2020) · Figshare · doi:10.6084/m9.figshare.13059289
Farnood, A., Johnston, B., & Mair, F. S. (2020) · Figshare · doi:10.6084/m9.figshare.13059295
Farnood, A., Johnston, B., & Mair, F. S. (2020) · Figshare · doi:10.6084/m9.figshare.13059292
Lindgren, L. H., Thomsen, T., de Thurah, A. L., Aadahl, M., Hetland, M. L., Kristensen, S. D., & Esbensen, B. A. (2024) · Figshare · doi:10.6084/m9.figshare.26567012
Farnood, A., Johnston, B., & Mair, F. S. (2020) · Figshare · doi:10.6084/m9.figshare.13059286
Lindgren, L. H., Thomsen, T., de Thurah, A. L., Aadahl, M., Hetland, M. L., Kristensen, S. D., & Esbensen, B. A. (2024) · Figshare · doi:10.6084/m9.figshare.26567009
Lindgren, L. H., Thomsen, T., de Thurah, A. L., Aadahl, M., Hetland, M. L., Kristensen, S. D., & Esbensen, B. A. (2024) · Figshare · doi:10.6084/m9.figshare.26567006
- Authors
- Sabater-Galindo, M., Fernandez-Llimos, F., Sabater-Hernández, D., Martínez-Martínez, F., & Benrimoj, S. I.
- Affiliations
- University of Technology Sydney (AU)
- Corresponding author
- Sabater-Galindo, Marta
- Venue
- Patient Education and Counseling
- Publisher
- Elsevier BV
- Published
- 2016-03
- Volume
- 99
- Issue
- 3
- Pages
- 339-347
- ISSN
- 0738-3991 (ISSN-L)
- OpenAlex
- W1864291908
- Cited by
- 25
- References
- 58
- Citations by year
- 2025: 1 · 2024: 4 · 2023: 1 · 2022: 1 · 2021: 1 · 2020: 11 · 2019: 1 · 2018: 2 · 2017: 2 · 2016: 1
- FWCI
- 0.30
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Patient Education and Counseling (publishedVersion)
- PubMed (publishedVersion)
- UTS ePRESS (University of Technology Sydney) (submittedVersion)
- Topics
- Health Sciences › Health Professions › General Health Professions › Patient-Provider Communication in Healthcare
- Life Sciences › Pharmacology, Toxicology and Pharmaceutics › Pharmacology › Pharmacy and Medical Practices
- Health Sciences › Medicine › Family Practice › Medication Adherence and Compliance
- Keywords
- professional-patient relationship, community pharmacy, pharmacist-patient relationship, theoretical model, patient expectations, patient perspectives, patient knowledge and beliefs, modifiable factors, pharmacy education
- MeSH terms
- Community Pharmacy Services, Female, Humans, Models, Theoretical, Pharmacists, Professional-Patient Relations, Quality of Health Care, Patient-Centered Care, Professional Role
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review
