The DOI matches its Crossref record.
How publics respond to crisis communication strategies: The interplay of information form and source
Overview
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Citations
Cited by
Charoensukmongkol, P., & Phungsoonthorn, T. (2021) · The Journal of General Psychology · doi:10.1080/00221309.2020.1795613 · Cited by 182
Communicating crisis uncertainty: A review of the knowledge gaps
Liu, B. F., Bartz, L., & Duke, N. (2016) · Public Relations Review · doi:10.1016/j.pubrev.2016.03.003 · Cited by 115
Self-citationCoombs, W. T., & Tachkova, E. R. (2023) · Management Communication Quarterly · doi:10.1177/08933189221151177 · Cited by 102
Social media dialogues in a crisis: A mixed-methods approach to identifying publics on social media
Smith, B. G., Smith, S. B., & Knighton, D. (2018) · Public Relations Review · doi:10.1016/j.pubrev.2018.07.005 · Cited by 78
Exploring Corporate Reputation and Crisis Communication
Nuortimo, K., Harkonen, J., & Breznik, K. (2026) · Journal of Marketing Analytics · doi:10.1057/s41270-024-00353-8 · Cited by 39
Metadata
- Authors
- Liu, B. F., Austin, L., & Jin, Y.
- Venue
- Public Relations Review
- Publisher
- Elsevier BV
- Published
- 2011-11
- Volume
- 37
- Issue
- 4
- Pages
- 345-353
- ISSN
- 0363-8111 (ISSN-L)
- OpenAlex
- W2057045305
- Cited by
- 382
- References
- 0
- FWCI
- 55.19
- Type
- journal article
- Language
- en
- Open access
- closed
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
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Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.