Apologies combined with other crisis response strategies: Do the fulfillment of individuals' needs to be heard and the timing of response message affect apology appropriateness?
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Goodwin, C., & Ross, I. (1992) · Journal of Business Research · doi:10.1016/0148-2963(92)90014-3 · Cited by 777 · see citing works
Responding to a Health Crisis on Facebook: The Effects of Response Timing and Message Appeal
Huang, Y., & DiStaso, M. (2020) · Public Relations Review · doi:10.1016/j.pubrev.2020.101909 · Cited by 63 · see citing works
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AI apology: a critical review of apology in AI systems
Harland, H., Dazeley, R., Senaratne, H., Vamplew, P., Cruz, F., & Nakisa, B. (2025) · Artificial Intelligence Review · doi:10.1007/s10462-025-11305-8 · Cited by 19 · see citing works
- Authors
- Im, W. J., Youk, S., & Park, H. S.
- Affiliations
- Korea University (KR)
- University of California, Santa Barbara (US)
- Corresponding author
- Park, Hee Sun
- Venue
- Public Relations Review
- Publisher
- Elsevier BV
- Published
- 2021-03
- Volume
- 47
- Issue
- 1
- Pages
- 102002
- ISSN
- 0363-8111 (ISSN-L)
- OpenAlex
- W3110771149
- Cited by
- 21
- References
- 2
- Citations by year
- 2026: 3 · 2025: 5 · 2024: 3 · 2023: 3 · 2022: 4 · 2021: 3
- FWCI
- 2.81
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Public Relations Review (publishedVersion)
- Funders
- Korea University
- Topics
- Social Sciences › Communication › Public Relations and Crisis Communication
- Social Sciences › Business, Management and Accounting › Strategy and Management › Corporate Identity and Reputation
- Social Sciences › Communication › Communication Studies and Media
- Keywords
- apology, crisis response, Situational Crisis Communication Theory, compensation, scapegoating, stakeholder needs, organizational crisis communication
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