Responding to a Health Crisis on Facebook: The Effects of Response Timing and Message Appeal
Integrity signals
Registry
Cites
Statistics
Claims the paper makes
Claims other papers make about this one
Each is checked against this paper’s own text: does it say what the citing paper says it does?
Contextual factors, including relevancy, timeliness, and perceived usefulness of information, positively influence trust in information from social media.
“Contextual factors, including the relevancy of information [13], the timeliness of information [13,14,46], and the perceived usefulness of information, positively infuence trust in information from social media.”
From What Do We Mean When We Talk about Trust in Social Media? A Systematic Review (2023) · cites this paper as [46]
Cites
Beyond Baron and Kenny: Statistical Mediation Analysis in the New Millennium
Hayes, A. F. (2009) · Communication Monographs · doi:10.1080/03637750903310360 · Cited by 9,757 · see citing works
The Elaboration Likelihood Model of Persuasion
Petty, R. E., & Cacioppo, J. T. (1986) · Advances in Experimental Social Psychology · doi:10.1016/s0065-2601(08)60214-2 · Cited by 8,822 · see citing works
Loewenstein, G. F., Weber, E. U., Hsee, C. K., & Welch, N. (2001) · Psychological Bulletin · doi:10.1037/0033-2909.127.2.267 · Cited by 5,955 · see citing works
Coombs, W. T. (2007) · Corporate Reputation Review · doi:10.1057/palgrave.crr.1550049 · Cited by 2,823 · see citing works
Ongoing Crisis Communication: Planning, Managing, and Responding
Coombs, W. T. (1999) · Cited by 2,462 · see citing works
The Personal Involvement Inventory: Reduction, Revision, and Application to Advertising
Zaichkowsky, J. L. (1994) · Journal of Advertising · doi:10.1080/00913367.1943.10673459 · Cited by 1,737 · see citing works
Image repair discourse and crisis communication
Benoit, W. L. (1997) · Public Relations Review · doi:10.1016/s0363-8111(97)90023-0 · Cited by 1,406 · see citing works
Crises and Crisis Management: Integration, Interpretation, and Research Development
Bundy, J. N., Pfarrer, M. D., Short, C. E., & Coombs, W. T. (2016) · Journal of Management · doi:10.1177/0149206316680030 · Cited by 1,345 · see citing works
Helping Crisis Managers Protect Reputational Assets
Coombs, W. T., & Holladay, S. J. (2002) · Management Communication Quarterly · doi:10.1177/089331802237233 · Cited by 1,143 · see citing works
Coombs, W. T. (1995) · Management Communication Quarterly · doi:10.1177/0893318995008004003 · Cited by 807 · see citing works
Social Media as Information Source: Recency of Updates and Credibility of Information
Westerman, D., Spence, P. R., & Van Der Heide, B. (2014) · Journal of Computer-Mediated Communication · doi:10.1111/jcc4.12041 · Cited by 708 · see citing works
Effective Crisis Communication: Moving From Crisis to Opportunity
Ulmer, R. R., Sellnow, T. L., & Seeger, M. W. (2006) · Cited by 680 · see citing works
Utz, S., Schultz, F., & Glocka, S. (2012) · Public Relations Review · doi:10.1016/j.pubrev.2012.09.010 · Cited by 576 · see citing works
Greenwood, S., Perrin, A., & Duggan, M. (2016) · Cited by 496 · see citing works
Examining the Role of Social Media in Effective Crisis Management
Jin, Y., Liu, B. F., & Austin, L. (2011) · Communication Research · doi:10.1177/0093650211423918 · Cited by 464 · see citing works
Attribution Theory as a guide for post-crisis communication research
Coombs, W. T. (2006) · Public Relations Review · doi:10.1016/j.pubrev.2006.11.016 · Cited by 456 · see citing works
The Protective Powers of Crisis Response Strategies
Coombs, W. T. (2006) · Journal of Promotion Management · doi:10.1300/j057v12n03_13 · Cited by 422 · see citing works
Kim, H. J., & Cameron, G. T. (2011) · Communication Research · doi:10.1177/0093650210385813 · Cited by 420 · see citing works
Legitimation endeavors: Impression management strategies used by an organization in crisis
Allen, M. W., & Caillouet, R. H. (1994) · Communication Monographs · doi:10.1080/03637759409376322 · Cited by 410 · see citing works
RepTrak™ Pulse: Conceptualizing and Validating a Short-Form Measure of Corporate Reputation
Ponzi, L. J., Fombrun, C. J., & Gardberg, N. A. (2011) · Corporate Reputation Review · doi:10.1057/crr.2011.5 · Cited by 403 · see citing works
The brand attitude formation process of emotional and informational ads
Yoo, C., & MacInnis, D. J. (2005) · Journal of Business Research · doi:10.1016/j.jbusres.2005.03.011 · Cited by 313 · see citing works
Data mining emotion in social network communication: Gender differences in MySpace
Thelwall, M. A., Wilkinson, D., & Uppal, S. (2009) · Journal of the American Society for Information Science and Technology · doi:10.1002/asi.21180 · Cited by 280 · see citing works
Bradac, J. J. (2001) · Journal of Communication · doi:10.1111/j.1460-2466.2001.tb02891.x · Cited by 263 · see citing works
Retail Services Advertising: The Effects of Appeal, Medium, and Service
Stafford, M. R., & Day, E. (1995) · Journal of Advertising · doi:10.1080/00913367.1995.10673468 · Cited by 255 · see citing works
What makes crisis response strategies work? The impact of crisis involvement and message framing
Claeys, A., & Cauberghe, V. (2012) · Journal of Business Research · doi:10.1016/j.jbusres.2012.10.005 · Cited by 245 · see citing works
Stealing thunder: Analysis of the effects of proactive disclosure of crisis information
Arpan, L. M., & Roskos‐Ewoldsen, D. R. (2005) · Public Relations Review · doi:10.1016/j.pubrev.2005.05.003 · Cited by 245 · see citing works
Yan, J. (2010) · Communication Research · doi:10.1177/0093650210368256 · Cited by 212 · see citing works
Crisis Response Communication Challenges: Building Theory From Qualitative Data
Hale, J. E. (2005) · Journal of Business Communication · doi:10.1177/0021943605274751 · Cited by 205 · see citing works
Crisis response and crisis timing strategies, two sides of the same coin
Claeys, A., & Cauberghe, V. (2011) · Public Relations Review · doi:10.1016/j.pubrev.2011.09.001 · Cited by 180 · see citing works
Kim, S., Avery, E. J., & Lariscy, R. W. (2009) · Public Relations Review · doi:10.1016/j.pubrev.2009.08.002 · Cited by 157 · see citing works
Effects of age, need for cognition, and affective intensity on advertising effectiveness
McKay‐Nesbitt, J., Manchanda, R. V., SMITH, M. C., & Huhmann, B. A. (2009) · Journal of Business Research · doi:10.1016/j.jbusres.2009.09.013 · Cited by 142 · see citing works
Emotional crisis communication
van der Meer, T. G. L. A., & Verhoeven, J. W. M. (2014) · Public Relations Review · doi:10.1016/j.pubrev.2014.03.004 · Cited by 142 · see citing works
Social Recommendation, Source Credibility, and Recency
Xu, Q. (2013) · Journalism & Mass Communication Quarterly · doi:10.1177/1077699013503158 · Cited by 129 · see citing works
Cognitive Responses to AIDS Information
Flora, J. A., & Maibach, E. W. (1990) · Communication Research · doi:10.1177/009365029001700603 · Cited by 129 · see citing works
Internal Crisis Communication Strategies to Protect Trust Relationships
Mazzei, A., & Ravazzani, S. (2014) · International Journal of Business Communication · doi:10.1177/2329488414525447 · Cited by 128 · see citing works
Claeys, A., Cauberghe, V., & Leysen, J. (2013) · Journal of Applied Communication Research · doi:10.1080/00909882.2013.806991 · Cited by 112 · see citing works
Huang, Y. C. (2008) · Journal of Public Relations Research · doi:10.1080/10627260801962830 · Cited by 112 · see citing works
Self-citationJin, Y., Pang, A., & Cameron, G. T. (2007) · Singapore Management University Institutional Knowledge (InK) (Singapore Management University) · Cited by 101 · see citing works
DiStaso, M. W., Vafeiadis, M., & Amaral, C. (2014) · Public Relations Review · doi:10.1016/j.pubrev.2014.11.014 · Cited by 94 · see citing works
Self-citationCrisis Situations, Communication Strategies, and Media Coverage
Huang, Y. C. (2006) · Communication Research · doi:10.1177/0093650206287077 · Cited by 92 · see citing works
Self-citationPace, S., Balboni, B., & Gistri, G. (2014) · Journal of Marketing Communications · doi:10.1080/13527266.2014.966478 · Cited by 88 · see citing works
Palenchar, M. J., & Heath, R. L. (2002) · Journal of Public Relations Research · doi:10.1207/s1532754xjprr1402_3 · Cited by 86 · see citing works
Avery, E. J. (2010) · Journal of Public Relations Research · doi:10.1080/10627261003801404 · Cited by 77 · see citing works
Petty, R. E., Cacioppo, J. T., Sedikides, C., & Strathman, A. J. (1988) · American Behavioral Scientist · doi:10.1177/000276488031003007 · Cited by 76 · see citing works
Strandberg, J. M., & Vigsø, O. (2016) · Corporate Communications An International Journal · doi:10.1108/ccij-11-2014-0083 · Cited by 74 · see citing works
Effects of Comparative Advertising in High-and Low-Cognitive Elaboration Conditions
Chow, C. W. C., & Luk, C. (2006) · Journal of Advertising · doi:10.1080/00913367.2006.10639229 · Cited by 67 · see citing works
The Role of Prior Expectancies and Relational Satisfaction in Crisis
Kim, S. (2014) · Journalism & Mass Communication Quarterly · doi:10.1177/1077699013514413 · Cited by 62 · see citing works
Xiao, Y., Hudders, L., Claeys, A., & Cauberghe, V. (2018) · Public Relations Review · doi:10.1016/j.pubrev.2018.10.007 · Cited by 62 · see citing works
Crisis Management in Real Time
Massey, J. E., & Larsen, J. P. (2006) · Journal of Promotion Management · doi:10.1300/j057v12n03_06 · Cited by 42 · see citing works
Stephens, K. K., Waller, M. J., & Sohrab, G. (2019) · Public Relations Review · doi:10.1016/j.pubrev.2019.101841 · Cited by 38 · see citing works
Jin, Y., Park, S., & Len‐Ríos, M. E. (2009) · Public Relations Review · doi:10.1016/j.pubrev.2009.08.015 · Cited by 34 · see citing works
Xiao, Y., Cauberghe, V., & Hudders, L. (2019) · Journal of Business Research · doi:10.1016/j.jbusres.2019.06.034 · Cited by 28 · see citing works
Social Media's New Role in Emergency Management
Huffman, E., & Prentice, S. (2008) · University of North Texas Digital Library (University of North Texas) · Cited by 22 · see citing works
Flagged first, then by citations
1 of the 54 references couldn’t be matched to a known paper.
Cited by
Sorted by citations
Wang, J., Ying, Z., Zhang, W., Evans, R. D., & Zhu, C. (2020) · Journal of Medical Internet Research · doi:10.2196/22152 · Cited by 127 · see citing works
Wang, Y., Zhang, M., Li, S., McLeay, F., & Gupta, S. (2021) · British Journal of Management · doi:10.1111/1467-8551.12497 · Cited by 74 · see citing works
Cheng, Y., Wang, Y., & Kong, Y. (2022) · Public Relations Review · doi:10.1016/j.pubrev.2022.102172 · Cited by 49 · see citing works
Tang, Y.-T., Ruan, W.-Q., Zhang, S.-N., Li, X., & Zhou, Y. (2024) · Journal of Travel Research · doi:10.1177/00472875231225396 · Cited by 44 · see citing works
Krishna, A., & Amazeen, M. A. (2022) · Public Relations Review · doi:10.1016/j.pubrev.2022.102251 · Cited by 45 · see citing works
Examining restaurant purchase intention during crises: the role of message appeal
Kim, M., Kim, E. J., & Bai, B. (2021) · International Journal of Contemporary Hospitality Management · doi:10.1108/ijchm-03-2021-0306 · Cited by 39 · see citing works
Martinez-Levy, A. C., Rossi, D., Cartocci, G., Mancini, M., Flumeri, G. D., Trettel, A., Babiloni, F., & Cherubino, P. (2021) · International Review on Public and Nonprofit Marketing · doi:10.1007/s12208-021-00289-0 · Cited by 27 · see citing works
What Do We Mean When We Talk about Trust in Social Media? A Systematic Review
Zhang, Y., Gaggiano, J. D., Yongsatianchot, N., Suhaimi, N. M., Kim, M., Sun, Y., Griffin, J., & Parker, A. G. (2023) · Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems · doi:10.1145/3544548.3581019 · Cited by 29 · see citing works
A Study on the Regulatory Fit Effects of Influencer Types and Message Types
Yi, M. R., & Lee, H.-S. (2023) · International Journal of Human-Computer Interaction · doi:10.1080/10447318.2023.2232213 · Cited by 28 · see citing works
Liu, W., & Huang, Y. (2021) · Health Communication · doi:10.1080/10410236.2021.1993586 · Cited by 23 · see citing works
Self-citationEmotional appeals and social support in organizational YouTube videos during COVID-19
Xie, W., Damiano, A. D., & Jong, C.-H. (2022) · Telematics and Informatics Reports · doi:10.1016/j.teler.2022.100028 · Cited by 21 · see citing works
Repairing public trust through communication in health crises: a systematic review of the literature
Liu, Y., & Duarte, H. (2023) · Public Management Review · doi:10.1080/14719037.2023.2284224 · Cited by 24 · see citing works
Dominic, E. D., Mahamed, M., Abdullah, Z., & Hashim, N. B. (2021) · International Journal of Academic Research in Business and Social Sciences · doi:10.6007/ijarbss/v11-i6/10371 · Cited by 18 · see citing works
Im, W. J., Youk, S., & Park, H. S. (2021) · Public Relations Review · doi:10.1016/j.pubrev.2020.102002 · Cited by 21 · see citing works
Variation in the timing of Covid-19 communication across universities in the UK
Flores, A., Liza, F. F., Quteineh, H., & Czarnecka, B. (2021) · PLoS ONE · doi:10.1371/journal.pone.0246391 · Cited by 17 · see citing works
‘Riding Out the Pandemic’: Brand Communication on Social Media and Consumer Engagement
Kaushik, K., Mishra, A., & Cyr, D. (2022) · Journal of Business Research · doi:10.1016/j.jbusres.2022.113449 · Cited by 17 · see citing works
Engaging social media users with attitudinal messages during health crisis communication
Yao, L., & Ngai, C. S. B. (2021) · Lingua · doi:10.1016/j.lingua.2021.103199 · Cited by 13 · see citing works
Wang, Z., Lin, X., & Li, H. (2023) · Tourism Review · doi:10.1108/tr-09-2022-0465 · Cited by 12 · see citing works
Cheng, Z.-C., Ruan, W.-Q., Zhang, S.-N., & Deng, F. (2023) · Tourism Review · doi:10.1108/tr-02-2023-0078 · Cited by 11 · see citing works
Hotel crisis communication on social media: effects of message appeal
Liu-Lastres, B., Guo, Y., & Liu, H. (2022) · Anatolia · doi:10.1080/13032917.2022.2119590 · Cited by 10 · see citing works
Castro-Martínez, A., & Díaz-Morilla, P. (2020) · Revista de Comunicación y Salud · doi:10.35669/rcys.2020.10(2).525-547 · Cited by 10 · see citing works
Zhang, X., & Nekmat, E. (2023) · Public Relations Review · doi:10.1016/j.pubrev.2023.102324 · Cited by 9 · see citing works
Addressing Online Extremism—Lessons From Current Threats to Gender-Affirming Care
Das, R. K., Ganor, O., & Drolet, B. C. (2023) · Archives of Pediatrics and Adolescent Medicine · doi:10.1001/jamapediatrics.2022.6157 · Cited by 9 · see citing works
The Benefits and Pitfalls of Stealing Thunder
Claeys, A. (2022) · doi:10.1002/9781119678953.ch7 · Cited by 9 · see citing works
Disaster scenario optimised link state routing protocol and message prioritisation
Aliyu, U., Takruri, H., Hope, M., Gidado, A., & Adamu, H. A. (2024) · IET Networks · doi:10.1049/ntw2.12125 · Cited by 8 · see citing works
Stakeholder perceptions in organizational crisis management: exploring alternative configurations
Contreras-Pacheco, O., Claasen, C., & Garrigós-Simón, F. J. (2022) · Journal of Management & Organization · doi:10.1017/jmo.2022.55 · Cited by 2 · see citing works
Yap, S. F., Tan, L. P., Lim, W. M., & Lim, T. W. (2025) · Australasian Marketing Journal (AMJ) · doi:10.1177/14413582251358507 · Cited by 7 · see citing works
Extending Experimental Crisis Communication Research
Brown, K. A., & Boman, C. D. (2022) · doi:10.1002/9781119678953.ch2 · Cited by 6 · see citing works
Yao, H.-C., Ling, I.-L., Liu, C., & Liao, J.-F. (2023) · Journal of Public Relations Research · doi:10.1080/1062726x.2023.2215989 · Cited by 5 · see citing works
Simon, C., Rees, S. E., & Thomas, R. (2023) · Public Relations Inquiry · doi:10.1177/2046147x231200891 · Cited by 5 · see citing works
The reduction of effective feedback reception due to negative emotions in appeals
Zhang, P., Peng, B., Mi, Z., Lin, Z., Du, H., Cheng, L., Zhou, X., & Cao, G. (2024) · Humanities and Social Sciences Communications · doi:10.1057/s41599-024-03009-1 · Cited by 4 · see citing works
Tourism Crisis Communication in Business Hotels During the COVID-19 Pandemic
Sirkó, M., Kaszás, N., & Keller, K. (2024) · Academica Turistica · doi:10.26493/2335-4194.17.63-79 · Cited by 3 · see citing works
Optimal Selection of Intervention Timing in Opinion Dynamics
Zhang, Q., Wang, L., Wang, X., & Chen, G. (2025) · IEEE Transactions on Automatic Control · doi:10.1109/tac.2025.3528350 · Cited by 4 · see citing works
You ought to know: Why consumers think companies can foresee bad (but not good) side effects
Reich, B. J., & Laurent, S. M. (2022) · Psychology and Marketing · doi:10.1002/mar.21747 · Cited by 3 · see citing works
Dominic, E. D., Mahamed, M., Abdullah, Z., & Hashim, N. B. (2024) · Journal of Contingencies and Crisis Management · doi:10.1111/1468-5973.12535 · Cited by 3 · see citing works
Message Strategies for Misinformation Correction
Huang, Y., & Wang, W. (2024) · Wiley eBooks · doi:10.1002/9781394184972.ch10 · Cited by 3 · see citing works
Self-citationManaging university crises through psychological distance and information strategies
Jiang, X., Pang, S., Kamarudin, S., Li, S., & Wang, K. (2025) · Scientific Reports · doi:10.1038/s41598-025-07307-9 · Cited by 2 · see citing works
Wang, F. (2022) · Hatfield Graduate Journal of Public Affairs · doi:10.15760/hgjpa.2021.6.8 · Cited by 2 · see citing works
Bayor, A. A., Da-Uri, F. A., Gumah, A. T., & Gyader, G. (2024) · Journal of Health Communication · doi:10.1080/10810730.2024.2431310 · Cited by 2 · see citing works
A critical review of health marketing in Zimbabwe during COVID-19
Kembo, S., & Bothma, C. (2023) · Journal of African Media Studies · doi:10.1386/jams_00094_1 · Cited by 2 · see citing works
Comunicación y perspectiva relacional en la producción científica sobre Crisis
Vera-Gómez, Á., Carretón‐Ballester, C., & Soler, I. R. (2022) · Redmarka Revista de Marketing Aplicado · doi:10.17979/redma.2022.26.2.9199 · Cited by 1 · see citing works
Analyzing Communication Strategies of the Saudi Ministry of Health During COVID-19
Alotaibi, J. (2023) · American Journal of Arts and Human Science · doi:10.54536/ajahs.v2i4.2177 · Cited by 1 · see citing works
Simon, C. (2023) · Communicare Journal for Communication Studies in Africa · doi:10.36615/jcsa.v42i2.2468 · Cited by 1 · see citing works
Kim, Y., & Lim, H. D. (2025) · Mass Communication & Society · doi:10.1080/15205436.2025.2534979 · Cited by 1 · see citing works
Dai, X., & Li, S. (2025) · Medical Humanities · doi:10.1136/medhum-2025-013656 · Cited by 1 · see citing works
Fan, C., & Li, L. (2026) · Journal of Hospitality and Tourism Management · doi:10.1016/j.jhtm.2026.101393 · Cited by 1 · see citing works
Social Media Reputation, Corporate Reputation
Meral, K. Z. (2022) · Advances in e-business research series · doi:10.4018/978-1-7998-9790-3.ch014 · Cited by 1 · see citing works
Phrasing Crisis Communication: How are Distinct Crisis Response Strategies Put Into Words?
Fannes, G., Claeys, A., & Gorp, B. V. (2024) · Business and Professional Communication Quarterly · doi:10.1177/23294906241286141 · Cited by 1 · see citing works
Pyle, A. S., Smith, H., & Fuller, R. P. (2025) · Natural Hazards Research · doi:10.1016/j.nhres.2025.02.003 · Cited by 2 · see citing works
Ihm, J., & Baek, Y. M. (2025) · VOLUNTAS International Journal of Voluntary and Nonprofit Organizations · doi:10.1007/s11266-025-00760-0 · Cited by 1 · see citing works
‘Riding Out the Pandemic’: Brand Communication on Social Media and Consumer EngagementPreprint
Kaushik, K., Mishra, A., & Cyr, D. (2022) · SSRN Electronic Journal · doi:10.2139/ssrn.4073508
Szamrowski, P. (2022) · Zeszyty Naukowe Politechniki Częstochowskiej Zarządzanie · doi:10.17512/znpcz.2022.3.05
الاتجاهات الحديثة في بحوث ودراسات الأزمات
عجوة, ن. ع. (2022) · Journal of Media and Interdisciplinary Studies · doi:10.21608/jmis.2022.289856
Integrating Public Perception and Sequence Analytics for Crisis Management: A Gestalt PerspectivePreprint
Zhang, Q., Deng, H., & Zhang, C. (2025) · SSRN Electronic Journal · doi:10.2139/ssrn.5163927
Crisis Communication and Health Crises: A Systematic Literature Review
Testa, G. (2025) · International series in advanced management studies · doi:10.1007/978-3-031-83896-5_4
Ruiz, V. M., Fernandez-Alvarez, E., Iniguez, C. S. O., Yamhure, I., Javith, M., Moreno, M. L. C., Tellez, J., Cucunubá, Z. M., & Porras, A. M. (2025) · Research Square · doi:10.21203/rs.3.rs-7181020/v1
Gollub, E. L., Myszkowski, N., Xi, M., Boyraz, G., & Mendelsohn, J. (2025) · Vaccine · doi:10.1016/j.vaccine.2025.127610
Feng, C., Zhang, S., Jiang, Z., & Dong, S. (2025) · Australasian Marketing Journal (AMJ) · doi:10.1177/14413582251374709
Protecting the Citadel of Democracy: A Political and Administrative Response
Jackson, W. T., & Lofaro, R. J. (2025) · Public Administration Review · doi:10.1111/puar.70078
A Bibliometric Analysis of Sustainability Reporting via Social Media
Kanwal, T., Kouser, R., & Quddoos, M. U. (2025) · Sustainable Business and Society in Emerging Economies · doi:10.26710/sbsee.v7i4.3537
Online Social Media and Crisis Communication in China: A Review and Critique
Cheng, Y., & Li, J. (2026) · Springer eBooks · doi:10.1007/978-981-10-7035-8_5-2
- Authors
- Huang, Y., & DiStaso, M.
- Affiliations
- University of Houston (US)
- University of Florida (US)
- Corresponding author
- Huang, Yan
- Venue
- Public Relations Review
- Publisher
- Elsevier BV
- Published
- 2020-09
- Volume
- 46
- Issue
- 3
- Pages
- 101909
- ISSN
- 0363-8111 (ISSN-L)
- OpenAlex
- W3024535498
- Cited by
- 63
- References
- 54
- Citations by year
- 2026: 2 · 2025: 14 · 2024: 8 · 2023: 13 · 2022: 16 · 2021: 7 · 2020: 3
- FWCI
- 11.67
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Public Relations Review (publishedVersion)
- Topics
- Social Sciences › Communication › Public Relations and Crisis Communication
- Social Sciences › Sociology and Political Science › Digital Marketing and Social Media
- Social Sciences › Business, Management and Accounting › Strategy and Management › Corporate Identity and Reputation
- Keywords
- crisis communication, health crisis, response timing, message appeal, emotional appeal, rational appeals, organizational trust, hospital trusts, perceived credibility, organizational reputation, social media, Facebook, behavioral intention
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review