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Cited by 268

The DOI matches its Crossref record; 38 of the 38 references it cites were found in a registry or an index.

The effects of e-government evaluation, trust and the digital divide in the levels of e-government use in European countries

Open access
Pérez-Morote, Rosario, Pontones-Rosa, Carolina, Núñez-Chicharro, Montserrat·2020·Technological Forecasting and Social Change
DOI 10.1016/j.techfore.2020.119973
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Abstract

Despite the significant amounts of public investment devoted to enhancing e-government over the last ten years, citizens’ use of this service is still limited, posing a challenge to national governments. By analysing panel data derived from 27 European countries for the period 2010 to 2018, our work confirms that citizens’ use of e-government services is influenced by supply-side e-government evaluations, citizens’ trust in governments and the digital divide associated to income and education. Moreover, a longitudinal cluster analysis allows us to identify patterns of behaviour between the countries as regards the way those variables interact with the use of e-government services over time. Relevant practical implications derive from the research that can guide public policy in the area of e-government.

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Cites

Show all 38 references

Research works printed but not linked: 7

  1. European Commission (EC), 2018a. eGovernment Benchmark 2018: securing eGovernment for all: insight report. Directorate general for communications networks, content and technology. 10.2759/371003. · doi:10.2759/371003
  2. European Commission (EC), 2019. eGovernment factsheets anniversary report. Directorate-General for informatics, ISA2 programme. 10.2799/041132. · doi:10.2799/041132
  3. Holzer, 2010, Global cities on the web: an empirical typology of municipal websites, Int. Public Manag. Rev., 11, 104
  4. Sternstein, 2010, Study links online transparency efforts, trust in government, NextGov
  5. Torcal, 2018, Congruence, national context and trust in European institutions, J. Eur. Public Policy, 1
  6. United Nations Department of Economic and Social Affairs, 2010, 2012, 2014, 2016, 2018. UN e-government Survey. From https://publicadministration.un.org/egovkb/en-us/Reports/UN-E-Government-Survey-2018, Accessed date: June 2019.
  7. World Bank, 2008, 2010, 2012, 2014, 2016. From: https://databank.worldbank.org. Accessed date: January 2019.

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Metadata

Authors
Pérez-Morote, R., Pontones-Rosa, C., & Núñez-Chicharro, M.
Venue
Technological Forecasting and Social Change
Publisher
Elsevier BV
Published
2020-05
Volume
154
Pages
119973
ISSN
0040-1625 (ISSN-L)
DOI
10.1016/j.techfore.2020.119973
OpenAlex
W2954398128
Cited by
268
References
38
FWCI
127.18
Type
journal article
Language
en
Open access
hybrid
Licence

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CoChat. (2026). Citation check: The effects of e-government evaluation, trust and the digital divide in the levels of e-government use in European countries. https://app.cochat.ai/papers/10.1016/j.techfore.2020.119973
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Pérez-Morote, R., Pontones-Rosa, C., & Núñez-Chicharro, M. (2020). The effects of e-government evaluation, trust and the digital divide in the levels of e-government use in European countries. Technological Forecasting and Social Change. https://doi.org/10.1016/j.techfore.2020.119973

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Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.