The DOI matches its Crossref record; 2 of the 2 references it cites were found in a registry or an index.
Young Russian adults' attitudes towards the potential use of robots in hotels
Open accessAbstract
Abstract Robots are increasingly discussed in academic literature as well as the popular media since they are becoming more usual in industry. The increased use of robots will meet with practical issues with regards to adoption in industry as well as resistance from customers and those working in the industry. This work explores data from a 2016–2017 survey of Russian consumers to determine how young Russian adults perceive the use of robots in hotels, showing which service-oriented tasks that Russian consumers find to be the most agreeable to be done by robots and which ones they are more likely to want humans to continue doing. The findings reveal that those who are most supportive of having robots in hotels tend to be Muscovites, males, and those already supportive of the use of service industries in general. In addition, there are noteworthy differences in how males and females perceive of the acceptability of different types of tasks that robots may do in hotels.
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de Graaf, M. M. A., Allouch, S. B., & Klamer, T. (2015) · Computers in Human Behavior · doi:10.1016/j.chb.2014.10.030 · Cited by 299
Wu, Y.-H., Wrobel, J., Cornuet, M., Kerhervé, H., Damnée, S., & Rigaud, A.-S. (2014) · Clinical Interventions in Aging · doi:10.2147/cia.s56435 · Cited by 261
Cited by
Chi, O. H., Denton, G., & Gursoy, D. (2020) · Journal of Hospitality Marketing & Management · doi:10.1080/19368623.2020.1721394 · Cited by 334
Hotel managers’ perceptions towards the use of robots: A mixed-methods approach
Ivanov, S., Seyitoğlu, F., & Markova, M. (2020) · Information Technology & Tourism · doi:10.1007/s40558-020-00187-x · Cited by 243
Self-citationWhen Robot (Vs. Human) Employees Say “Sorry” Following Service Failure
Wang, X., Hwang, Y., & Guchait, P. (2023) · International Journal of Hospitality & Tourism Administration · doi:10.1080/15256480.2021.2017812 · Cited by 60
Husain, R., Ratna, V. V., & Saxena, A. (2023) · Journal of Hospitality Marketing & Management · doi:10.1080/19368623.2023.2232382 · Cited by 34
Metadata
- Authors
- Ivanov, S., Webster, C., & Garenko, A.
- Venue
- Technology in Society
- Publisher
- Elsevier BV
- Published
- 2018-11
- Volume
- 55
- Pages
- 24-32
- ISSN
- 0160-791X (ISSN-L)
- OpenAlex
- W2805041655
- Cited by
- 261
- References
- 2
- FWCI
- 14.43
- Type
- journal article
- Language
- en
- Open access
- green
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Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
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