The DOI matches its Crossref record; 62 of the 62 references it cites were found in a registry or an index.
The effects of work role and family role variables on psychological and behavioral outcomes of frontline employees
Open accessAbstract
Abstract The current empirical study investigates the effects of work role and family role variables on frontline employees’ affective (job satisfaction, JSAT and intention to leave, INTLEAVE) and performance (service recovery performance, SERPERF) outcomes in the Turkish hotel industry. The results of the path analysis indicate that the proposed model fits the data well. Role ambiguity, work–family conflict (W-FCON), and family–work conflict (F-WCON) are significant predictors of SERPERF and INTLEAVE. Greater JSAT decreases frontline employees’ INTLEAVEs the hotel. While role stressors and F-WCON depict significant negative relationships with frontline employees’ satisfaction with the job, W-FCON does not. An increase in role conflict leads to an increase in employee performance. Findings also lend empirical support to the significant positive relationship between SERPERF and JSAT. Discussion of the results, implications for managerial action, and avenues for future research are presented in the study.
Overview
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Integrity signals
Registry
Cites
Statistics
Verification
Claims the paper makes
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Self-check
Percentages, sums and reported differences re-computed from the paper’s own numbers.
The self-check needs the paper’s full text.
Citations
Cites
Tabachnick, B. G., & Fidell, L. S. (1983) · Cited by 79,867
Structural equation modeling in practice: A review and recommended two-step approach
Anderson, J. C., & Gerbing, D. W. (1988) · Psychological Bulletin · doi:10.1037/0033-2909.103.3.411 · Cited by 41,941
LISREL 7 : user's reference guide
Jöreskog, K. G., & Sörbom, D. (1989) · Medical Entomology and Zoology · Cited by 6,783
Sources of Conflict between Work and Family Roles
Greenhaus, J. H., & Beutell, N. J. (1985) · The Academy of Management Review · doi:10.2307/258214 · Cited by 6,427
The Service Encounter: Diagnosing Favorable and Unfavorable Incidents
Bitner, M. J., Booms, B. H., & Tetreault, M. S. (1990) · Journal of Marketing · doi:10.2307/1252174 · Cited by 4,860
Sources of Conflict Between Work and Family Roles
Greenhaus, J. H., & Beutell, N. J. (1985) · Academy of Management Review · doi:10.5465/amr.1985.4277352 · Cited by 4,788
Development and validation of work–family conflict and family–work conflict scales
Netemeyer, R. G., Boles, J. S., & McMurrian, R. (1996) · Journal of Applied Psychology · doi:10.1037/0021-9010.81.4.400 · Cited by 3,864
Role Conflict and Ambiguity in Complex Organizations
Rizzo, J. R., House, R. J., & Lirtzman, S. I. (1970) · Administrative Science Quarterly · doi:10.2307/2391486 · Cited by 3,700
Consequences associated with work-to-family conflict: A review and agenda for future research.
Allen, T. D., Herst, D. E. L., Bruck, C. S., & Sutton, M. (2000) · Journal of Occupational Health Psychology · doi:10.1037/1076-8998.5.2.278 · Cited by 2,767
Locke, E. A. (1969) · Organizational Behavior and Human Performance · doi:10.1016/0030-5073(69)90013-0 · Cited by 2,767
Cited by
Knowledge mapping of hospitality research − A visual analysis using CiteSpace
Li, X., Ma, E., & Qu, H. (2017) · International Journal of Hospitality Management · doi:10.1016/j.ijhm.2016.10.006 · Cited by 265
Metadata
- Authors
- Karatepe, O. M., & Sokmen, A.
- Venue
- Tourism Management
- Publisher
- Elsevier BV
- Published
- 2006-04
- Volume
- 27
- Issue
- 2
- Pages
- 255-268
- ISSN
- 0261-5177 (ISSN-L)
- OpenAlex
- W2022581866
- Cited by
- 254
- References
- 62
- FWCI
- 23.00
- Type
- journal article
- Language
- en
- Open access
- green
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review
How to cite
Cite CoChat for the checks on this page, and the paper for its own findings.
- This page
- CoChat. (2026). Citation check: The effects of work role and family role variables on psychological and behavioral outcomes of frontline employees. https://app.cochat.ai/papers/10.1016/j.tourman.2004.10.001
- The paper
- Karatepe, O. M., & Sokmen, A. (2006). The effects of work role and family role variables on psychological and behavioral outcomes of frontline employees. Tourism Management. https://doi.org/10.1016/j.tourman.2004.10.001
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
