The DOI matches its Crossref record; 5 of the 5 references it cites were found in a registry or an index.
In search of patterns among travellers' hotel ratings in TripAdvisor
Open accessAbstract
This paper sheds light on ways travellers' rating patterns in the hotel review website TripAdvisor differ between independent and chain hotels. To delve deeper, travellers were classified according to their profiles, namely, business, couple, family, friend and solo. Besides, hotels straddled across four geographical regions, namely, America, Asia Pacific, Europe as well as Middle East and Africa. A 5 (profiles) × 4 (regions) two-way factorial analysis of variance was conducted separately for independent and chain hotels. A qualitative analysis was further conducted to tease out the findings from the quantitative analyses. Travellers' rating patterns were found to differ substantially between independent and chain hotels across both profiles as well as regions. The paper concludes by highlighting its implications, limitations and potential directions for future research.
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Cites
Hennig-Thurau, T., Gwinner, K. P., Walsh, G., & Gremler, D. D. (2004) · Journal of Interactive Marketing · doi:10.1002/dir.10073 · Cited by 5,916
Kim, H.-Y. (2013) · Restorative Dentistry & Endodontics · doi:10.5395/rde.2013.38.1.52 · Cited by 4,035
Buhalis, D., & Law, R. (2008) · Tourism Management · doi:10.1016/j.tourman.2008.01.005 · Cited by 3,823
Oliver, R. L., & Swan, J. E. (1989) · Journal of Marketing · doi:10.1177/002224298905300202 · Cited by 2,084
Measurement of Korean tourists’ perceived images of overseas destinations
Chen, J. S., & Hsu, C. H. C. (2000) · Journal of Travel Research · doi:10.1177/004728750003800410 · Cited by 249
Cited by
The halo effect: A longitudinal approach
Nicolau, J. L., Mellinas, J. P., & Martín-Fuentes, E. (2020) · Annals of Tourism Research · doi:10.1016/j.annals.2020.102938 · Cited by 103
Satisfaction measures with monetary and non-monetary components: hotel’s overall scores
Nicolau, J. L., Mellinas, J. P., & Martín-Fuentes, E. (2020) · International Journal of Hospitality Management · doi:10.1016/j.ijhm.2020.102497 · Cited by 33
Metadata
- Authors
- Banerjee, S., & Chua, A. Y. K.
- Venue
- Tourism Management
- Publisher
- Elsevier BV
- Published
- 2016-04
- Volume
- 53
- Pages
- 125-131
- ISSN
- 0261-5177 (ISSN-L)
- OpenAlex
- W1885495643
- Cited by
- 316
- References
- 5
- FWCI
- 56.48
- Type
- journal article
- Language
- en
- Open access
- hybrid
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