The DOI matches its Crossref record; 90 of the 90 references it cites were found in a registry or an index.
Service robots: Applying social exchange theory to better understand human–robot interactions
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Cites
Podsakoff, P. M., MacKenzie, S. B., Lee, J.-Y., & Podsakoff, N. P. (2003) · Journal of Applied Psychology · doi:10.1037/0021-9010.88.5.879 · Cited by 82,194
Tabachnick, B. G., & Fidell, L. S. (1983) · Cited by 79,867
User Acceptance of Information Technology: Toward A Unified View1
Venkatesh, V., Morris, M. G., Davis, G. B., & Davis, F. D. (2003) · MIS Quarterly · doi:10.2307/30036540 · Cited by 45,035
A new criterion for assessing discriminant validity in variance-based structural equation modeling
Henseler, J., Ringle, C. M., & Sarstedt, M. (2015) · Journal of the Academy of Marketing Science · doi:10.1007/s11747-014-0403-8 · Cited by 38,459
Statistical power analyses using G∗Power 3.1: tests for correlation and regression analyses
Faul, F., Erdfelder, E., Buchner, A., & Lang, A.-G. (2009) · Behavior Research Methods · doi:10.3758/brm.41.4.1149 · Cited by 37,615
Exchange and Power in Social Life.
Bierstedt, R., & Blau, P. M. (1965) · American Sociological Review · doi:10.2307/2091154 · Cited by 13,624
Structural equation models with unobservable variables and measurement error: Algebra and statistics
Fornell, C., & Larcker, D. F. (1981) · Journal of Marketing Research · doi:10.1177/002224378101800313 · Cited by 13,287
Common Method Bias in PLS-SEM: A Full Collinearity Assessment Approach
Kock, N. (2015) · International Journal of e-Collaboration · doi:10.4018/ijec.2015100101 · Cited by 10,215
Homans, G. C. (1958) · American Journal of Sociology · doi:10.1086/222355 · Cited by 5,350
Bartneck, C., Kulić, D., Croft, E., & Zoghbi, S. (2009) · International Journal of Social Robotics · doi:10.1007/s12369-008-0001-3 · Cited by 3,193
Cited by
Khan, M. I., Fatima, J. K., Bahmannia, S., Chatrath, S. K., Dale, N. F., & Johns, R. (2025) · Journal of Service Theory and Practice · doi:10.1108/jstp-10-2023-0282 · Cited by 43
Purchase Intentions in a Chatbot Environment: An Examination of the Effects of Customer Experience
Martínez Puertas, S., Illescas Manzano, M. D., Segovia López, C., & Ribeiro-Cardoso, P. (2024) · Oeconomia Copernicana · doi:10.24136/oc.2914 · Cited by 34
Huang, B., & Sénécal, S. (2023) · The Service Industries Journal · doi:10.1080/02642069.2023.2208522 · Cited by 27
Younis, H. A., Ruhaiyem, N. I. R., Badr, A. A., Abdul-Hassan, A. K., Alfadli, I. M., Binjumah, W. M., Altuwaijri, E. A., & Nasser, M. (2023) · Processes · doi:10.3390/pr11051488 · Cited by 21
Ma, S., & Koike, M. (2025) · International Journal of Human–Computer Interaction · doi:10.1080/10447318.2025.2481211 · Cited by 12
Metadata
- Authors
- Kim, H., So, K. K. F., & Wirtz, J.
- Venue
- Tourism Management
- Publisher
- Elsevier BV
- Published
- 2022-10
- Volume
- 92
- Pages
- 104537
- ISSN
- 0261-5177 (ISSN-L)
- OpenAlex
- W4229372904
- Cited by
- 322
- References
- 90
- FWCI
- 18.90
- Type
- journal article
- Language
- en
- Open access
- closed
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- CoChat. (2026). Citation check: Service robots: Applying social exchange theory to better understand human–robot interactions. https://app.cochat.ai/papers/10.1016/j.tourman.2022.104537
- The paper
- Kim, H., So, K. K. F., & Wirtz, J. (2022). Service robots: Applying social exchange theory to better understand human–robot interactions. Tourism Management. https://doi.org/10.1016/j.tourman.2022.104537
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.