The DOI matches its Crossref record; 39 of the 39 references it cites were found in a registry or an index.
Measuring Customer-Perceived Value in Business Markets
Overview
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Integrity signals
Registry
Cites
Statistics
Verification
Claims the paper makes
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Self-check
Percentages, sums and reported differences re-computed from the paper’s own numbers.
The self-check needs the paper’s full text.
Citations
Cites
SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality
Parasuraman, A., Berry, L. L., & Zeithaml, V. A. (1988) · Zenodo · doi:10.5281/zenodo.14579729 · Cited by 21,118
Assessing construct validity in organizational research
Bagozzi, R. P., Yi, Y., & Phillips, L. W. (1991) · Administrative Science Quarterly · doi:10.2307/2393203 · Cited by 6,621
Information and Consumer Behavior
Nelson, P. (1970) · Journal of Political Economy · doi:10.1086/259630 · Cited by 5,758
A national customer satisfaction barometer: the Swedish experience
Fornell, C. (1992) · Journal of Marketing · doi:10.2307/1252129 · Cited by 5,641
The American Customer Satisfaction Index: Nature, Purpose, and Findings
Fornell, C., Johnson, M. D., Anderson, E. W., Cha, J., & Bryant, B. E. (1996) · Journal of Marketing · doi:10.2307/1251898 · Cited by 4,736
Customer Satisfaction, Market Share, and Profitability: Findings From Sweden
Anderson, E. W., Fornell, C., & Lehmann, D. R. (1994) · Springer eBooks · doi:10.1007/978-3-031-88079-7_22 · Cited by 4,529
Free competition and the optimal amount of fraud
Darby, M. R., & Karni, E. (1973) · The Journal of Law and Economics · doi:10.1086/466756 · Cited by 3,947
Ireson, W. G., & Juran, J. M. (1952) · Journal of the American Statistical Association · doi:10.2307/2280757 · Cited by 2,849
CONDUCTING INTERORGANIZATIONAL RESEARCH USING KEY INFORMANTS.
KUMAR, N., STERN, L. W., & ANDERSON, J. C. (1993) · Academy of Management Journal · doi:10.2307/256824 · Cited by 2,467
The value concept and relationship marketing
Ravald, A., & Grönroos, C. (1996) · European Journal of Marketing · doi:10.1108/03090569610106626 · Cited by 2,180
Cited by
The concept of perceived value: a systematic review of the research
Sánchez-Fernández, R., & Iniesta-Bonillo, M. Á. (2007) · Marketing Theory · doi:10.1177/1470593107083165 · Cited by 1,269
Towards value-based pricing–An integrative framework for decision making
Hinterhuber, A. (2004) · Industrial Marketing Management · doi:10.1016/j.indmarman.2003.10.006 · Cited by 326
Relational Benefits, Value, and Satisfaction in the Relationships Between Service Companies
Ruiz-Molina, M.-E., Gil-Saura, I., & Moliner-Velázquez, B. (2015) · Journal of Relationship Marketing · doi:10.1080/15332667.2015.1006011 · Cited by 16
Metadata
- Authors
- Ulaga, W., & Chacour, S.
- Venue
- Industrial Marketing Management
- Publisher
- Elsevier BV
- Published
- 2001-08
- Volume
- 30
- Issue
- 6
- Pages
- 525-540
- ISSN
- 0019-8501 (ISSN-L)
- OpenAlex
- W15012861
- Cited by
- 579
- References
- 39
- FWCI
- 13.44
- Type
- journal article
- Language
- en
- Open access
- closed
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review
How to cite
Cite CoChat for the checks on this page, and the paper for its own findings.
- This page
- CoChat. (2026). Citation check: Measuring Customer-Perceived Value in Business Markets. https://app.cochat.ai/papers/10.1016/s0019-8501(99)00122-4
- The paper
- Ulaga, W., & Chacour, S. (2001). Measuring Customer-Perceived Value in Business Markets. Industrial Marketing Management. https://doi.org/10.1016/s0019-8501(99)00122-4
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
