The DOI matches its Crossref record; 3 of the 3 references it cites were found in a registry or an index.
Share of wallet in retailing: the effects of customer satisfaction, loyalty cards and shopper characteristics
Overview
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Citations
Cites
A national customer satisfaction barometer: the Swedish experience
Fornell, C. (1992) · Journal of Marketing · doi:10.2307/1252129 · Cited by 5,641
Mittal, V., & Kamakura, W. A. (2001) · Journal of Marketing Research · doi:10.1509/jmkr.38.1.131.18832 · Cited by 2,256
Switching barriers and repurchase intentions in services
Jones, M. A., Mothersbaugh, D. L., & Beatty, S. E. (2000) · Journal of Retailing · doi:10.1016/s0022-4359(00)00024-5 · Cited by 1,571
Cited by
Grewal, D., Roggeveen, A. L., & Nordfält, J. (2017) · Journal of Retailing · doi:10.1016/j.jretai.2016.12.008 · Cited by 1,195
The effect of social media communication on consumer perceptions of brands
Schivinski, B., & Dabrowski, D. (2016) · Journal of Marketing Communications · doi:10.1080/13527266.2013.871323 · Cited by 940
A Meta-Analysis of Relationships Linking Employee Satisfaction to Customer Responses
Brown, S. P., & Lam, S. K. (2008) · Journal of Retailing · doi:10.1016/j.jretai.2008.06.001 · Cited by 393
CRM in Data-Rich Multichannel Retailing Environments: A Review and Future Research Directions
Verhoef, P. C., Venkatesan, R., McAlister, L., Malthouse, E. C., Krafft, M., & Ganesan, S. (2010) · Journal of Interactive Marketing · doi:10.1016/j.intmar.2010.02.009 · Cited by 160
Original or counterfeit luxury fashion brands? The effect of social media on purchase intention
Morra, M. C., Gelosa, V., Ceruti, F., & Mazzucchelli, A. (2018) · Journal of Global Fashion Marketing · doi:10.1080/20932685.2017.1399079 · Cited by 57
Metadata
- Authors
- Mägi, A. W.
- Venue
- Journal of Retailing
- Publisher
- Elsevier BV
- Published
- 2003-01
- Volume
- 79
- Issue
- 2
- Pages
- 97-106
- ISSN
- 0022-4359 (ISSN-L)
- OpenAlex
- W1997335181
- Cited by
- 555
- References
- 3
- FWCI
- 23.15
- Type
- journal article
- Language
- en
- Open access
- closed
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
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How to cite
Cite CoChat for the checks on this page, and the paper for its own findings.
- This page
- CoChat. (2026). Citation check: Share of wallet in retailing: the effects of customer satisfaction, loyalty cards and shopper characteristics. https://app.cochat.ai/papers/10.1016/s0022-4359(03)00008-3
- The paper
- Mägi, A. W. (2003). Share of wallet in retailing: the effects of customer satisfaction, loyalty cards and shopper characteristics. Journal of Retailing. https://doi.org/10.1016/s0022-4359(03)00008-3
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
