The DOI matches its Crossref record; 5 of the 5 references it cites were found in a registry or an index.
Building a new academic field—The case of services marketing
Overview
The claims and statistics of this paper haven’t been checked yet.
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Integrity signals
Registry
Cites
Statistics
Verification
Claims the paper makes
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Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Self-check
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Citations
Cites
SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality
Parasuraman, A., Berry, L. L., & Zeithaml, V. A. (1988) · Zenodo · doi:10.5281/zenodo.14579729 · Cited by 21,118
Self-citationServicescapes: The Impact of Physical Surroundings on Customers and Employees
Bitner, M. J. (1992) · Journal of Marketing · doi:10.2307/1252042 · Cited by 7,271
The Service Encounter: Diagnosing Favorable and Unfavorable Incidents
Bitner, M. J., Booms, B. H., & Tetreault, M. S. (1990) · Journal of Marketing · doi:10.2307/1252174 · Cited by 4,860
Relationship Quality in Services Selling: An Interpersonal Influence Perspective
Crosby, L. A., Evans, K. R., & Cowles, D. (1990) · Journal of Marketing · doi:10.1177/002224299005400306 · Cited by 4,763
Crosby, L. A., & Stephens, N. (1987) · Journal of Marketing Research · doi:10.2307/3151388 · Cited by 456
Cited by
Customer Switching Behavior in Service Industries: An Exploratory Study
Keaveney, S. M. (1995) · Journal of Marketing · doi:10.2307/1252074 · Cited by 2,905
The Four Service Marketing Myths: Remnants of a Goods-Based, Manufacturing Model
Vargo, S. L., & Lusch, R. F. (2004) · Journal of Service Research · doi:10.1177/1094670503262946 · Cited by 1,338
Technology-driven service strategy
Huang, M.-H., & Rust, R. T. (2017) · Journal of the Academy of Marketing Science · doi:10.1007/s11747-017-0545-6 · Cited by 263
How Salespeople Build Quality Relationships:
Boles, J. S., Johnson, J. T., & Barksdale, H. C. (2000) · Journal of Business Research · doi:10.1016/s0148-2963(98)00078-2 · Cited by 173
Twenty-seven years of service research: a literature review and research agenda
Furrer, O., Yu Kerguignas, J., Delcourt, C., & Gremler, D. D. (2020) · Journal of Services Marketing · doi:10.1108/jsm-02-2019-0078 · Cited by 101
Metadata
- Authors
- Berry, L. L., & Parasuraman, A.
- Venue
- Journal of Retailing
- Publisher
- Elsevier BV
- Published
- 1993-03
- Volume
- 69
- Issue
- 1
- Pages
- 13-60
- ISSN
- 0022-4359 (ISSN-L)
- OpenAlex
- W1967564341
- Cited by
- 373
- References
- 5
- FWCI
- 40.03
- Type
- journal article
- Language
- en
- Open access
- closed
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
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How to cite
Cite CoChat for the checks on this page, and the paper for its own findings.
- This page
- CoChat. (2026). Citation check: Building a new academic field—The case of services marketing. https://app.cochat.ai/papers/10.1016/s0022-4359(05)80003-x
- The paper
- Berry, L. L., & Parasuraman, A. (1993). Building a new academic field—The case of services marketing. Journal of Retailing. https://doi.org/10.1016/s0022-4359(05)80003-x
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
