The DOI matches its Crossref record; 17 of the 17 references it cites were found in a registry or an index.
Customer benefits and company consequences of customer-salesperson relationships in retailing
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Citations
Cites
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Cited by
Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis
Palmatier, R. W., Dant, R. P., Grewal, D., & Evans, K. R. (2006) · Journal of Marketing · doi:10.1509/jmkg.70.4.136 · Cited by 2,601
Hennig-Thurau, T., Gwinner, K. P., & Gremler, D. D. (2002) · Journal of Service Research · doi:10.1177/1094670502004003006 · Cited by 2,301
van Doorn, J., Mende, M., Noble, S. M., Hulland, J., Ostrom, A. L., Grewal, D., & Petersen, J. A. (2017) · Journal of Service Research · doi:10.1177/1094670516679272 · Cited by 1,344
The Role of Customer Gratitude in Relationship Marketing
Palmatier, R. W., Jarvis, C. B., Bechkoff, J. R., & Kardes, F. R. (2009) · Journal of Marketing · doi:10.1509/jmkg.73.5.1 · Cited by 912
Qiu, L., & Benbasat, I. (2009) · Journal of Management Information Systems · doi:10.2753/mis0742-1222250405 · Cited by 737
Metadata
- Authors
- Reynolds, K. E., & Beatty, S. E.
- Venue
- Journal of Retailing
- Publisher
- Elsevier BV
- Published
- 1999-03
- Volume
- 75
- Issue
- 1
- Pages
- 11-32
- ISSN
- 0022-4359 (ISSN-L)
- OpenAlex
- W2043842361
- Cited by
- 1,017
- References
- 17
- FWCI
- 12.83
- Type
- journal article
- Language
- en
- Open access
- green
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Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
