The DOI matches its Crossref record; 1 of the 1 references it cites were found in a registry or an index.
Website design
Overview
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Integrity signals
Registry
Cites
Statistics
Verification
Claims the paper makes
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Self-check
Percentages, sums and reported differences re-computed from the paper’s own numbers.
The self-check needs the paper’s full text.
Citations
Cites
A Paradigm for Developing Better Measures of Marketing Constructs
Churchill, G. A. (1979) · Journal of Marketing Research · doi:10.1177/002224377901600110 · Cited by 16,549
Cited by
Measuring Service Quality in E-Retailing
Collier, J. E., & Bienstock, C. C. (2006) · Journal of Service Research · doi:10.1177/1094670505278867 · Cited by 1,051
The effect of web interface features on consumer online purchase intentions
Hausman, A. V., & Siekpe, J. S. (2009) · Journal of Business Research · doi:10.1016/j.jbusres.2008.01.018 · Cited by 981
Technology at the dinner table: Ordering food online through mobile apps
Kapoor, A. P., & Vij, M. (2018) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2018.04.001 · Cited by 347
Can AI chatbots help retain customers? Impact of AI service quality on customer loyalty
Chen, Q., Lu, Y., Gong, Y., & Xiong, J. (2023) · Internet Research · doi:10.1108/intr-09-2021-0686 · Cited by 260
Perceived irritation in online shopping: the impact of website design characteristics.
Hasan, B. (2016) · Computers in Human Behavior · doi:10.1016/j.chb.2015.07.056 · Cited by 203
Metadata
- Authors
- Rosen, D. E., & Purinton, E.
- Venue
- Journal of Business Research
- Publisher
- Elsevier BV
- Published
- 2004-07
- Volume
- 57
- Issue
- 7
- Pages
- 787-794
- ISSN
- 0148-2963 (ISSN-L)
- OpenAlex
- W1515204934
- Cited by
- 360
- References
- 1
- FWCI
- 2.93
- Type
- journal article
- Language
- en
- Open access
- closed
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
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How to cite
Cite CoChat for the checks on this page, and the paper for its own findings.
- This page
- CoChat. (2026). Citation check: Website design. https://app.cochat.ai/papers/10.1016/s0148-2963(02)00353-3
- The paper
- Rosen, D. E., & Purinton, E. (2004). Website design. Journal of Business Research. https://doi.org/10.1016/s0148-2963(02)00353-3
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
