The DOI matches its Crossref record; 5 of the 5 references it cites were found in a registry or an index.
A Longitudinal Analysis of Satisfaction and Profitability
Overview
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Citations
Cites
A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions
Oliver, R. L. (1980) · Journal of Marketing Research · doi:10.1177/002224378001700405 · Cited by 14,494
A national customer satisfaction barometer: the Swedish experience
Fornell, C. (1992) · Journal of Marketing · doi:10.2307/1252129 · Cited by 5,641
The Service Encounter: Diagnosing Favorable and Unfavorable Incidents
Bitner, M. J., Booms, B. H., & Tetreault, M. S. (1990) · Journal of Marketing · doi:10.2307/1252174 · Cited by 4,860
The antecedents and consequences of customer satisfaction for firms
Anderson, E. W., & Sullivan, M. W. (1993) · Marketing Science · doi:10.1287/mksc.12.2.125 · Cited by 4,610
Oliver, R. L., & Swan, J. E. (1989) · Journal of Marketing · doi:10.1177/002224298905300202 · Cited by 2,084
Cited by
Cronin, J. J., Brady, M. K., & Hult, G. T. M. (2000) · Journal of Retailing · doi:10.1016/s0022-4359(00)00028-2 · Cited by 6,398
An examination of the relationships between JIT and financial performance
Fullerton, R. R., McWatters, C. S., & Fawson, C. (2003) · Journal of Operations Management · doi:10.1016/s0272-6963(03)00002-0 · Cited by 422
A Meta-Analysis of Relationships Linking Employee Satisfaction to Customer Responses
Brown, S. P., & Lam, S. K. (2008) · Journal of Retailing · doi:10.1016/j.jretai.2008.06.001 · Cited by 393
Top management commitment and involvement and their link to key account management effectiveness
Tzempelikos, N. (2015) · Journal of Business & Industrial Marketing · doi:10.1108/jbim-12-2012-0238 · Cited by 68
Metadata
- Authors
- Bernhardt, K. L., Donthu, N., & Kennett, P. A.
- Venue
- Journal of Business Research
- Publisher
- Elsevier BV
- Published
- 2000-02
- Volume
- 47
- Issue
- 2
- Pages
- 161-171
- ISSN
- 0148-2963 (ISSN-L)
- OpenAlex
- W2073656120
- Cited by
- 511
- References
- 5
- FWCI
- 25.12
- Type
- journal article
- Language
- en
- Open access
- closed
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
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How to cite
Cite CoChat for the checks on this page, and the paper for its own findings.
- This page
- CoChat. (2026). Citation check: A Longitudinal Analysis of Satisfaction and Profitability. https://app.cochat.ai/papers/10.1016/s0148-2963(98)00042-3
- The paper
- Bernhardt, K. L., Donthu, N., & Kennett, P. A. (2000). A Longitudinal Analysis of Satisfaction and Profitability. Journal of Business Research. https://doi.org/10.1016/s0148-2963(98)00042-3
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
