The DOI matches its Crossref record; 8 of the 8 references it cites were found in a registry or an index.
Searching for a consensus on the antecedent role of service quality and satisfaction: an exploratory cross-national study
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Citations
Cites
Evaluating Structural Equation Models with Unobservable Variables and Measurement Error
Fornell, C., & Larcker, D. F. (1981) · Journal of Marketing Research · doi:10.2307/3151312 · Cited by 109,314
Evaluating structural equation models with unobservable variables and measurement error
Fornell, C., & Larcker, D. F. (1981) · Journal of Marketing Research · doi:10.1177/002224378101800104 · Cited by 109,190
Structural equation modeling in practice: A review and recommended two-step approach
Anderson, J. C., & Gerbing, D. W. (1988) · Psychological Bulletin · doi:10.1037/0033-2909.103.3.411 · Cited by 41,941
SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality
Parasuraman, A., Berry, L. L., & Zeithaml, V. A. (1988) · Zenodo · doi:10.5281/zenodo.14579729 · Cited by 21,118
Lazarus, R. S. (1991) · doi:10.1093/oso/9780195069945.001.0001 · Cited by 12,691
The Behavioral Consequences of Service Quality
Zeithaml, V. A., Berry, L. L., & Parasuraman, A. (1996) · Journal of Marketing · doi:10.2307/1251929 · Cited by 12,003
The antecedents and consequences of customer satisfaction for firms
Anderson, E. W., & Sullivan, M. W. (1993) · Marketing Science · doi:10.1287/mksc.12.2.125 · Cited by 4,610
Diagnosing measurement equivalence in cross-national research.
Mullen, M. R. (1995) · Journal of International Business Studies · doi:10.1057/palgrave.jibs.8490187 · Cited by 863
Cited by
Relationship quality as a predictor of B2B customer loyalty
Rauyruen, P., & Miller, K. E. (2007) · Journal of Business Research · doi:10.1016/j.jbusres.2005.11.006 · Cited by 1,123
The impact of e-service quality and customer satisfaction on customer behavior in online shopping
Rita, P., Oliveira, T., & Farisa, A. (2019) · Heliyon · doi:10.1016/j.heliyon.2019.e02690 · Cited by 917
Service quality, customer satisfaction, and behavioral intentions in the service factory
Olorunniwo, F., Hsu, M. K., & Udo, G. J. (2006) · Journal of Services Marketing · doi:10.1108/08876040610646581 · Cited by 608
Hsu, K.-T. (2012) · Journal of Business Ethics · doi:10.1007/s10551-011-1118-0 · Cited by 430
The influence of e-banking service quality on customer loyalty: A moderated mediation approach
Shankar, A., & Jebarajakirthy, C. (2019) · International Journal of Bank Marketing · doi:10.1108/ijbm-03-2018-0063 · Cited by 325
Metadata
- Authors
- Brady, M. K., & Robertson, C. J.
- Venue
- Journal of Business Research
- Publisher
- Elsevier BV
- Published
- 2001-01
- Volume
- 51
- Issue
- 1
- Pages
- 53-60
- ISSN
- 0148-2963 (ISSN-L)
- OpenAlex
- W2036652334
- Cited by
- 649
- References
- 8
- FWCI
- 21.65
- Type
- journal article
- Language
- en
- Open access
- closed
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Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
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- CoChat. (2026). Citation check: Searching for a consensus on the antecedent role of service quality and satisfaction: an exploratory cross-national study. https://app.cochat.ai/papers/10.1016/s0148-2963(99)00041-7
- The paper
- Brady, M. K., & Robertson, C. J. (2001). Searching for a consensus on the antecedent role of service quality and satisfaction: an exploratory cross-national study. Journal of Business Research. https://doi.org/10.1016/s0148-2963(99)00041-7
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
