A proposed model of e-trust for electronic banking
Integrity signals
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Trust plays a key role in creating satisfied and expected outcomes in online transaction.
“Trust plays a key role in creating satisfied and expected outcomes in online transaction (Pavlou, 2003;Yousafzai, Pallister, and Foxall, 2003;Gefen and Straub, 2004;Wu and Cheng, 2005;Flavian and Guinaliu, 2006).”
From The Effects of Shopping Orientations, Online Trust and Prior Online Purchase Experience toward Customers' Online Purchase Intention (2010) · cites this paper as Yousafzai, Pallister, and Foxall, 2003
The results of performance expectancy are consistent with the theory and indicate that users in Colombia have high expectations regarding the benefits that e-banking use will bring.
“The results of the performance expectancy variable are consistent with the theory (Oliveira et al., 2014;Yousafzai et al., 2003) and indicate that users in Colombia have high expectations regarding the benefits that e-banking use will bring”
From E-banking in Colombia: factors favouring its acceptance, online trust and government support (2018) · cites this paper as Yousafzai et al., 2003
Users place high importance on a number of security features and these bolster users' confidence in banking websites.
“demonstrating that users place high importance on a number of security features and that these bolster users' confidence in banking websites (Chong et al., 2010;Yousafzai et al., 2003).”
From E-banking in Colombia: factors favouring its acceptance, online trust and government support (2018) · cites this paper as Yousafzai et al., 2003
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References 93 · Cited by 583
- Authors
- Yousafzai, S. Y., Pallister, J. G., & Foxall, G. R.
- Affiliations
- Cardiff University (GB)
- Corresponding author
- Foxall, Gordon R
- Venue
- Technovation
- Publisher
- Elsevier BV
- Published
- 2003-11
- Volume
- 23
- Issue
- 11
- Pages
- 847-860
- ISSN
- 0166-4972 (ISSN-L)
- OpenAlex
- W2074261400
- Cited by
- 583
- References
- 93
- Citations by year
- 2026: 16 · 2025: 13 · 2024: 31 · 2023: 35 · 2022: 40 · 2021: 43 · 2020: 39 · 2019: 38 · 2018: 24 · 2017: 26 · 2016: 25 · 2015: 42 · 2014: 33 · 2013: 40 · 2012: 24
- FWCI
- 15.99
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Technovation (publishedVersion)
- Topics
- Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
- Social Sciences › Sociology and Political Science › Privacy, Security, and Data Protection
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Customer Service Quality and Loyalty
- Keywords
- online trust, electronic banking, consumer trust, perceived security, perceived privacy, perceived trustworthiness, benevolence, integrity, competence, risk perception, technology adoption, B2C e-commerce, financial services marketing
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