The DOI matches its Crossref record; 1 of the 1 references it cites were found in a registry or an index.
How to make product development projects more successful by integrating Kano's model of customer satisfaction into quality function deployment
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Citations
Cites
A national customer satisfaction barometer: the Swedish experience
Fornell, C. (1992) · Journal of Marketing · doi:10.2307/1252129 · Cited by 5,641
Cited by
Saeidi, S. P., Sofian, S., Saeidi, P., Saeidi, S. P., & Saaeidi, S. A. (2015) · Journal of Business Research · doi:10.1016/j.jbusres.2014.06.024 · Cited by 1,540
Identifying Customer Needs from User-Generated Content
Timoshenko, A., & Hauser, J. R. (2019) · Marketing Science · doi:10.1287/mksc.2018.1123 · Cited by 513
Uzir, M. U. H., Al Halbusi, H., Thurasamy, R., Thiam Hock, R. L., Aljaberi, M. A., Hasan, N., & Hamid, M. (2021) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2021.102721 · Cited by 478
Estimating aggregate consumer preferences from online product reviews
Decker, R., & Trusov, M. (2010) · International Journal of Research in Marketing · doi:10.1016/j.ijresmar.2010.09.001 · Cited by 341
A critical review of techniques for classifying quality attributes in the Kano model
Mikulić, J., & Prebežac, D. (2011) · Managing Service Quality: An International Journal · doi:10.1108/09604521111100243 · Cited by 340
Metadata
- Authors
- Matzler, K., & Hinterhuber, H. H.
- Venue
- Technovation
- Publisher
- Elsevier BV
- Published
- 1998-01
- Volume
- 18
- Issue
- 1
- Pages
- 25-38
- ISSN
- 0166-4972 (ISSN-L)
- OpenAlex
- W2155027979
- Cited by
- 1,132
- References
- 1
- FWCI
- 7.19
- Type
- journal article
- Language
- en
- Open access
- closed
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How to cite
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- CoChat. (2026). Citation check: How to make product development projects more successful by integrating Kano's model of customer satisfaction into quality function deployment. https://app.cochat.ai/papers/10.1016/s0166-4972(97)00072-2
- The paper
- Matzler, K., & Hinterhuber, H. H. (1998). How to make product development projects more successful by integrating Kano's model of customer satisfaction into quality function deployment. Technovation. https://doi.org/10.1016/s0166-4972(97)00072-2
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
