The DOI matches its Crossref record; 6 of the 6 references it cites were found in a registry or an index.
Inducing word-of-mouth by eliciting surprise – a pilot investigation
Open accessOverview
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Integrity signals
Registry
Cites
Statistics
Verification
Claims the paper makes
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Self-check
Percentages, sums and reported differences re-computed from the paper’s own numbers.
The self-check needs the paper’s full text.
Citations
Cites
An attributional theory of achievement motivation and emotion
Weiner, B. (1985) · Psychological Review · doi:10.1037/0033-295x.92.4.548 · Cited by 7,846
The Cognitive Structure of Emotions
Ortony, A., Clore, G. L., & Collins, A. (1988) · doi:10.1017/cbo9780511571299 · Cited by 6,208
The Service Encounter: Diagnosing Favorable and Unfavorable Incidents
Bitner, M. J., Booms, B. H., & Tetreault, M. S. (1990) · Journal of Marketing · doi:10.2307/1252174 · Cited by 4,860
Product/Consumption-Based Affective Responses and Postpurchase Processes
Westbrook, R. A. (1987) · Journal of Marketing Research · doi:10.1177/002224378702400302 · Cited by 2,462 · cited 2×
“It is defined as "the informal communication directed at other consumers about ownership, or characteristics of particular goods and services and/or their sellers" (Westbrook, 1987).”
BackgroundShould we delight the customer?
Rust, R. T., & Oliver, R. L. (2000) · Journal of the Academy of Marketing Science · doi:10.1177/0092070300281008 · Cited by 712
Is the startle reaction an emotion
Ekman, P., Friesen, W. V., & Simons, R. C. (1985) · Journal of Personality and Social Psychology · doi:10.1037/0022-3514.49.5.1416 · Cited by 202 · cited 1×
“In contrast, numerous researchers (e.g. Bain, 1874; Charlesworth, 1969; Desai, 1939; Ekman and Friesen 1975, 1985; Izard, 1977, 1991; Izard and Buechler, 1980; Plutchik, 1980; Ribot, 1911; Ruckmick, 1921; Warren, 1920; Woodworth et Schlosberg, 1954) and the bulk of recent studies carried out in…”
Background
Cited by
Electronic word-of-mouth in hospitality and tourism management
Litvin, S. W., Goldsmith, R. E., & Pan, B. (2008) · Tourism Management · doi:10.1016/j.tourman.2007.05.011 · Cited by 3,267
Influencers on Instagram: Antecedents and consequences of opinion leadership
Casaló, L. V., Flavián, C., & Ibáñez-Sánchez, S. (2020) · Journal of Business Research · doi:10.1016/j.jbusres.2018.07.005 · Cited by 1,336
The Critical Incident Technique in Service Research
Gremler, D. D. (2004) · Journal of Service Research · doi:10.1177/1094670504266138 · Cited by 1,078
Travel Blogs and the Implications for Destination Marketing
Pan, B., MacLaurin, T., & Crotts, J. C. (2007) · Journal of Travel Research · doi:10.1177/0047287507302378 · Cited by 798
The Mediating Role of Anticipated Guilt in Consumers’ Ethical Decision-Making
Steenhaut, S., & Van Kenhove, P. (2006) · Journal of Business Ethics · doi:10.1007/s10551-006-9090-9 · Cited by 185
Metadata
- Authors
- Derbaix, C., & Vanhamme, J.
- Venue
- Journal of Economic Psychology
- Publisher
- Elsevier BV
- Published
- 2003-02
- Volume
- 24
- Issue
- 1
- Pages
- 99-116
- ISSN
- 0167-4870 (ISSN-L)
- OpenAlex
- W2040364271
- Cited by
- 321
- References
- 6
- FWCI
- 7.81
- Type
- journal article
- Language
- en
- Open access
- green
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review
How to cite
Cite CoChat for the checks on this page, and the paper for its own findings.
- This page
- CoChat. (2026). Citation check: Inducing word-of-mouth by eliciting surprise – a pilot investigation. https://app.cochat.ai/papers/10.1016/s0167-4870(02)00157-5
- The paper
- Derbaix, C., & Vanhamme, J. (2003). Inducing word-of-mouth by eliciting surprise – a pilot investigation. Journal of Economic Psychology. https://doi.org/10.1016/s0167-4870(02)00157-5
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
