The DOI matches its Crossref record; 3 of the 3 references it cites were found in a registry or an index.
An importance-performance analysis of hotel selection factors in the Hong Kong hotel industry: a comparison of business and leisure travellers
Overview
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Citations
Cites
SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality
Parasuraman, A., Berry, L. L., & Zeithaml, V. A. (1988) · Zenodo · doi:10.5281/zenodo.14579729 · Cited by 21,118
An Index of Factorial Simplicity
Kaiser, H. F. (1974) · Psychometrika · doi:10.1007/bf02291575 · Cited by 14,898
A national customer satisfaction barometer: the Swedish experience
Fornell, C. (1992) · Journal of Marketing · doi:10.2307/1252129 · Cited by 5,641
Cited by
Wang, C. (., & Jeong, M. (2018) · International Journal of Hospitality Management · doi:10.1016/j.ijhm.2018.04.006 · Cited by 197
Karamustafa, K., & Ülker, P. (2020) · Journal of Hospitality Marketing & Management · doi:10.1080/19368623.2019.1653806 · Cited by 45
Kim, B., Kim, S. (., King, B., & Heo, C. Y. (2019) · Journal of Vacation Marketing · doi:10.1177/1356766718757789 · Cited by 45
Ensuring corporate travel compliance – Control vs. commitment strategies
Holma, A.-M., Bask, A., & Kauppi, K. (2015) · Tourism Management · doi:10.1016/j.tourman.2015.04.008 · Cited by 19
Metadata
- Authors
- Chu, R. K. S., & Choi, T.
- Venue
- Tourism Management
- Publisher
- Elsevier BV
- Published
- 2000-08
- Volume
- 21
- Issue
- 4
- Pages
- 363-377
- ISSN
- 0261-5177 (ISSN-L)
- OpenAlex
- W2098032458
- Cited by
- 656
- References
- 3
- FWCI
- 16.77
- Type
- journal article
- Language
- en
- Open access
- closed
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
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Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
