Further evidence on the validity of the theoretical models underlying the Baldrige criteria

Abstract

The Baldrige framework has emerged as both a guide for quality management and the model upon which numerous state and international quality awards are based. It was introduced in 1988 as the foundation for the Malcolm Baldrige National Quality Award. The framework was significantly revised in 1992 and 1997. In order to test the validity of the theoretical model underlying the Baldrige framework as it has evolved over the years, we take the approach of analyzing the constructs upon which the Baldrige categories are based. Path analysis is used to test the fit of each of the three major frameworks, and the sums of direct effects are used to estimate the category weights implied by each of the path models. We found that all three frameworks were a good fit with the Baldrige frameworks for those years, and that both the 1992 and 1997 frameworks improved upon the foundation established by the 1988 framework. Thus, we conclude that appropriate adaptations to the Baldrige framework have been made over the years. We describe the implications for practitioners, in terms of critical success factors, and make recommendations for further minor modifications to the Baldrige framework.