The DOI matches its Crossref record; 6 of the 6 references it cites were found in a registry or an index.
Measures for evaluating supply chain performance in transport logistics
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Citations
Cites
SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality
Parasuraman, A., Berry, L. L., & Zeithaml, V. A. (1988) · Zenodo · doi:10.5281/zenodo.14579729 · Cited by 21,118
A Paradigm for Developing Better Measures of Marketing Constructs
Churchill, G. A. (1979) · Journal of Marketing Research · doi:10.1177/002224377901600110 · Cited by 16,549
Estimating Nonresponse Bias in Mail Surveys
Armstrong, J. S., & Overton, T. S. (1977) · Journal of Marketing Research · doi:10.2307/3150783 · Cited by 12,222
Estimating nonresponse bias in mail surveys
Armstrong, J. S., & Overton, T. S. (1977) · Journal of Marketing Research · doi:10.1177/002224377701400320 · Cited by 10,390
An updated paradigm for scale development incorporating unidimensionality and its assessment
Gerbing, D. W., & Anderson, J. C. (1988) · Journal of Marketing Research · doi:10.1177/002224378802500207 · Cited by 6,293
Representing and Testing Organizational Theories: A Holistic Construal
Bagozzi, R. P., & Phillips, L. W. (1982) · Administrative Science Quarterly · doi:10.2307/2392322 · Cited by 2,064
Cited by
Green supply chain management implications for “closing the loop”
Zhu, Q., Sarkis, J., & Lai, K.-H. (2008) · Transportation Research Part E: Logistics and Transportation Review · doi:10.1016/j.tre.2006.06.003 · Cited by 665
Self-citationYang, C.-S., Lu, C.-S., Haider, J. J., & Marlow, P. B. (2013) · Transportation Research Part E: Logistics and Transportation Review · doi:10.1016/j.tre.2013.03.005 · Cited by 345
Service capability and performance of logistics service providers
Lai, K.-H. (2004) · Transportation Research Part E: Logistics and Transportation Review · doi:10.1016/j.tre.2004.01.002 · Cited by 324
Self-citationWong, C. W. Y., Lai, K.-H., & Cheng, T. C. E. (2011) · Journal of Management Information Systems · doi:10.2753/mis0742-1222280305 · Cited by 188
Self-citationWong, C. W. Y., Lai, K.-H., Cheng, T. C. E., & Lun, Y. H. V. (2015) · International Journal of Production Economics · doi:10.1016/j.ijpe.2014.02.019 · Cited by 150
Self-citation
Metadata
- Authors
- Lai, K.-H., Ngai, E. W. T., & Cheng, T. C. E.
- Venue
- Transportation Research Part E: Logistics and Transportation Review
- Publisher
- Elsevier BV
- Published
- 2002-11
- Volume
- 38
- Issue
- 6
- Pages
- 439-456
- ISSN
- 1366-5545 (ISSN-L)
- OpenAlex
- W1985500017
- Cited by
- 387
- References
- 6
- FWCI
- 13.47
- Type
- journal article
- Language
- en
- Open access
- closed
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Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
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- CoChat. (2026). Citation check: Measures for evaluating supply chain performance in transport logistics. https://app.cochat.ai/papers/10.1016/s1366-5545(02)00019-4
- The paper
- Lai, K.-H., Ngai, E. W. T., & Cheng, T. C. E. (2002). Measures for evaluating supply chain performance in transport logistics. Transportation Research Part E: Logistics and Transportation Review. https://doi.org/10.1016/s1366-5545(02)00019-4
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
