The DOI matches its Crossref record; 65 of the 65 references it cites were found in a registry or an index.
Consumer trust in an Internet store
Overview
Integrity signals
Registry
Cites
Statistics
Verification
Claims the paper makes
Claims other papers make about this one
Each is checked against this paper’s own text: does it say what the citing paper says it does?
In the citing paper
“in which 'uncertainty avoidance' and 'individualism / collectivism' were considered to have a significant impact on social interaction in e-commerce [12].”
From How Social Interaction Affects Purchase Intention in Social Commerce: A Cultural Perspective (2019) · cites this paper as [12]
In the citing paper
“Jarvenpaa et al. propose that consumers' adaptability to the online shopping environment and their ability to operate computers are one of the factors a ecting perceived risk [12].”
From How Social Interaction Affects Purchase Intention in Social Commerce: A Cultural Perspective (2019) · cites this paper as [12]
In the citing paper
“trust has been identi fi ed as a critical determinant of consumer purchase intentions in e-commerce”
From Why do travelers trust TripAdvisor? Antecedents of trust towards consumer-generated media and its influence on recommendation adoption and word of mouth (2015) · cites this paper as Jarvenpaa et al., 2000
In the citing paper
“Jarvenpaa [48] identifies trust as a key factor in stimulating consumer purchase and re-purchase behavior.”
From Influence of Perceived Value on Consumers’ Continuous Purchase Intention in Live-Streaming E-Commerce—Mediated by Consumer Trust (2023) · cites this paper as [48]
In the citing paper
“Previous business-to-consumer (B2C) e-commerce research has highlighted the importance of trust between businesses and consumers [2][3][4].”
From The value of seller trustworthiness in C2C online markets (2002) · cites this paper as [4]
In the citing paper
“Trust is important in any relationship in which the buyer has limited control over the seller, the economic risks are high, and the environment is uncertain [4].”
From The value of seller trustworthiness in C2C online markets (2002) · cites this paper as [4]
Citations
Cites
The theory of planned behavior
Ajzen, I. (1991) · Organizational Behavior and Human Decision Processes · doi:10.1016/0749-5978(91)90020-t · Cited by 90,587
(1975) · PhilPapers (PhilPapers Foundation) · Cited by 36,737
(1980) · Medical Entomology and Zoology · Cited by 25,810
The commitment-trust theory of relationship marketing
Morgan, R. M., & Hunt, S. D. (1994) · Journal of Marketing · doi:10.1177/002224299405800302 · Cited by 22,355
Axelrod, R., & Hamilton, W. D. (1981) · Science · doi:10.1126/science.7466396 · Cited by 20,065
From Intentions to Actions: A Theory of Planned Behavior
Ajzen, I. (1985) · Action Control · doi:10.1007/978-3-642-69746-3_2 · Cited by 19,057
Structural Equations with Latent Variables
Bollen, K. A. (1989) · Wiley series in probability and statistics · doi:10.1002/9781118619179 · Cited by 17,944
Structural Equations with Latent Variables.
Clogg, C. C., & Bollen, K. A. (1991) · Contemporary Sociology A Journal of Reviews · doi:10.2307/2072165 · Cited by 17,475
The psychology of interpersonal relations
Heider, F. (1958) · American Sociological Review · doi:10.2307/2089062 · Cited by 17,189
The psychology of interpersonal relations.
Heider, F. (1958) · doi:10.1037/10628-000 · Cited by 13,457
Research works printed but not linked: 3
- D.L. Hoffman and T.P. Novak, You can't sell if you don't have a market you can count on, Harvard Business Review 74(6) (November-December 1996) 161.
- P.K. Korgaonkar and A.E. Smith, Psychographic and demographic correlates of electronic in-home shopping and banking service, in: 1986 American Marketing Association Proceedings, eds. T.A. Shimp, G. John, J.H. Lingren, M.P. Gardner, S. Sharma, J.A. Quelch, W. Dillon and R.E. Dyer (American Marketing Association, 1986) pp. 167–169.
- J. Nunnally, Psychometric Theory (McGraw-Hill, 1967).
Cited by
Sorted by citations
Trust and TAM in Online Shopping: An Integrated Model1
Gefen, D., Karahanna, E., & Straub, D. W. (2003) · MIS Quarterly · doi:10.2307/30036519 · Cited by 8,635
(2003) · International Journal of Electronic Commerce · doi:10.1080/10864415.2003.11044275 · Cited by 5,715
Kim, D. J., Ferrin, D. L., & Rao, H. R. (2008) · Decision Support Systems · doi:10.1016/j.dss.2007.07.001 · Cited by 3,613
“28 NA NA NA [53,78,84] Perceived benefit (BENEFIT) Formative 5.”
BackgroundInfluentialPredicting e-services adoption: A perceived risk facets perspective
Featherman, M. S., & Pavlou, P. A. (2003) · International Journal of Human-Computer Studies · doi:10.1016/s1071-5819(03)00111-3 · Cited by 3,351
An Extended Privacy Calculus Model for E-Commerce Transactions
Dinev, T., & Hart, P. (2006) · Information Systems Research · doi:10.1287/isre.1060.0080 · Cited by 2,640
Metadata
- Authors
- Jarvenpaa, S. L., Tractinsky, N., & Vitale, M.
- Affiliations
- Ben-Gurion University of the Negev (IL)
- The University of Melbourne (AU)
- ORCID
- Tractinsky, Noam
- Venue
- Information Technology and Management
- Published
- 2000-11
- Volume
- 1
- Issue
- 1-2
- Pages
- 45-71
- ISSN
- 1385-951X (ISSN-L)
- 1573-7667
- OpenAlex
- W1492586516
- Cited by
- 2,577
- References
- 63
- Citations by year
- 2026: 42 · 2025: 80 · 2024: 71 · 2023: 85 · 2022: 89 · 2021: 100 · 2020: 92 · 2019: 87 · 2018: 69 · 2017: 81 · 2016: 107 · 2015: 139 · 2014: 167 · 2013: 143 · 2012: 168
- FWCI
- 152.47
- Type
- journal article
- Language
- en
- Open access
- closed
- Licence
- Locations
- Information Technology and Management (publishedVersion)
- Topics
- Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
- Social Sciences › Business, Management and Accounting › Marketing › Customer Service Quality and Loyalty
- Social Sciences › Sociology and Political Science › Privacy, Security, and Data Protection
- Keywords
- consumer trust, online retail, online store, store reputation, risk perception, purchase intention, e-commerce
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
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