How to measure service orientation.

Joyce C. Hogan, Robert T. Hogan, Catherine M. Busch·1984·Journal of Applied Psychology
DOI 10.1037//0021-9010.69.1.167

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    Bitner, Mary Jo, Booms, Bernard H., Tetreault, Mary Stanfield · 1990 · Journal of Marketing
  2. Comparative analysis of the reliability of job performance ratings.
    Viswesvaran, Chockalingam, Ones, Deniz S., Schmidt, Frank L. · 1996 · Journal of Applied Psychology
  3. Hierarchical representations of the five-factor model of personality in predicting job performance: Integrating three organizing frameworks with two theoretical perspectives
    Judge, Timothy A., Rodell, Jessica B., Klinger, Ryan L., Simon, Lauren S., Crawford, Eean R. · 2013 · Journal of Applied Psychology
  4. Determinants, Detection and Amelioration of Adverse Impact in Personnel Selection Procedures: Issues, Evidence and Lessons Learned
    Hough, Leatta M., Oswald, Frederick L., Ployhart, Robert E. · 2001 · International Journal of Selection and Assessment
  5. SERV*OR: A managerial measure of organizational service orientation
    Lytle, Richard S., Hom, Peter W., Mokwa, Michael P. · 1998 · Journal of Retailing
  6. Missing link in the service profit chain: A meta-analytic review of the antecedents, consequences, and moderators of service climate.
    Hong, Ying, Liao, Hui, Hu, Jia, Jiang, Kaifeng · 2013 · Journal of Applied Psychology
  7. Five-Factor Model of personality and Performance in Jobs Involving Interpersonal Interactions
    Mount, Michael, Barrick, Murray, Stewart, Greg · 1998 · Human Performance

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