Employee and customer perceptions of service in banks: Replication and extension.

Schneider, Benjamin, Bowen, David E.·1985·Journal of Applied Psychology
DOI 10.1037//0021-9010.70.3.423

Cites (3)

  1. A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions
    Oliver, Richard L. · 1980 · Journal of Marketing Research
  2. Estimating within-group interrater reliability with and without response bias
    James, Lawrence R., Demaree, Robert G., Wolf, Gerrit · 1984 · Journal of Applied Psychology
  3. Boundary spanning roles and organization structure
    Aldrich, Howard, Herker, Diane · 1977 · The Academy of Management Review

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Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).

Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.