The nature and dimensionality of organizational citizenship behavior: A critical review and meta-analysis.

Abstract

This article reviews the literature on organizational citizenship behavior (OCB) and its dimensions as proposed by D. W. Organ (1988) and other scholars. Although it is assumed that the behavioral dimensions of OCB are distinct from one another, past research has not assessed this assumption beyond factor analysis. Using meta-analysis, the authors demonstrate that there are strong relationships among most of the dimensions and that the dimensions have equivalent relationships with the predictors (job satisfaction, organizational commitment, fairness, trait conscientiousness, and leader support) most often considered by OCB scholars. Implications of these results are discussed with respect to how the OCB construct should be conceptualized and measured in the future.

Cites (4)

1. Organizational citizenship behaviors: a critical review of the theoretical and empirical literature and suggestions for future research
   Podsakoff, Philip M., MacKenzie, Scott B., Paine, Julie Beth, Bachrach, Daniel G. · 2000 · Journal of Management
2. Relationship between organizational justice and organizational citizenship behaviors: Do fairness perceptions influence employee citizenship?
   Moorman, Robert H. · 1991 · Journal of Applied Psychology
3. Methods of Meta-Analysis
   Hunter, John, Schmidt, Frank · 2004
4. Organizational citizenship behavior and objective productivity as determinants of managerial evaluations of salespersons' performance
   MacKenzie, Scott B, Podsakoff, Philip M, Fetter, Richard · 1991 · Organizational Behavior and Human Decision Processes

Show all 4 references

Cited by (44)

1. WORK ENGAGEMENT: A QUANTITATIVE REVIEW AND TEST OF ITS RELATIONS WITH TASK AND CONTEXTUAL PERFORMANCE
   CHRISTIAN, MICHAEL S., GARZA, ADELA S., SLAUGHTER, JEREL E. · 2011 · Personnel Psychology
2. A New Model of Work Role Performance: Positive Behavior in Uncertain and Interdependent Contexts
   Griffin, Mark A., Neal, Andrew, Parker, Sharon K. · 2007 · Academy of Management Journal
3. Individual- and organizational-level consequences of organizational citizenship behaviors: A meta-analysis
   Podsakoff, Nathan P., Whiting, Steven W., Podsakoff, Philip M., Blume, Brian D. · 2009 · Journal of Applied Psychology
4. Conceptualizing Employee Silence and Employee Voice as Multidimensional Constructs*
   Dyne, Linn Van, Ang, Soon, Botero, Isabel C. · 2003 · Journal of Management Studies
5. Bad apples, bad cases, and bad barrels: Meta-analytic evidence about sources of unethical decisions at work.
   Kish-Gephart, Jennifer J., Harrison, David A., Treviño, Linda Klebe · 2010 · Journal of Applied Psychology

See all 1,951