Organizational citizenship behavior and objective productivity as determinants of managerial evaluations of salespersons' performance

MacKenzie, Scott B; Podsakoff, Philip M; Fetter, Richard

doi:10.1016/0749-5978(91)90037-t

Cited by 807Job Satisfaction and Organizational BehaviorEmployee Performance and MotivationEmployee Performance and Management

Organizational citizenship behavior and objective productivity as determinants of managerial evaluations of salespersons' performance

MacKenzie, Scott B, Podsakoff, Philip M, Fetter, Richard·1991·Organizational Behavior and Human Decision Processes

DOI 10.1016/0749-5978(91)90037-t

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The Impact of Organizational Citizenship Behavior on Evaluations of Salesperson Performance
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Authors: MacKenzie, S. B., Podsakoff, P. M., & Fetter, R.
Affiliations: Indiana University (US)
Corresponding author: MacKenzie, Scott B
ORCID: Podsakoff, Philip M
Venue: Organizational Behavior and Human Decision Processes
Publisher: Elsevier BV
Published: 1991-10
Volume: 50
Issue: 1
Pages: 123-150
ISSN: 0749-5978 (ISSN-L)
DOI: 10.1016/0749-5978(91)90037-t
OpenAlex: W2099325598
Cited by: 807
References: 42
Citations by year: 2026: 6 · 2025: 14 · 2024: 23 · 2023: 21 · 2022: 27 · 2021: 23 · 2020: 24 · 2019: 35 · 2018: 36 · 2017: 24 · 2016: 41 · 2015: 47 · 2014: 34 · 2013: 41 · 2012: 43
FWCI: 13.50
Type: journal article
Language: en
Open access: closed
Licence: www.elsevier.com/tdm/userlicense/1.0/ (tdm)
Locations: Organizational Behavior and Human Decision Processes (publishedVersion)
RePEc: Research Papers in Economics (submittedVersion)
Topics: Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Job Satisfaction and Organizational Behavior
Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Employee Performance and Motivation
Social Sciences › Human Factors and Ergonomics › Employee Performance and Management
Keywords: organizational citizenship behavior, salesperson performance, management performance evaluation, altruism, civic virtue, courtesy, sportsmanship, insurance agents, common method bias

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