The DOI matches its Crossref record; 51 of the 51 references it cites were found in a registry or an index.
Emotional dissonance, burnout, and in-role performance among nurses and police officers
Abstract
Two studies including 108 nurses and 101 police officers tested the proposition that emotionally demanding interactions with recipients may result in emotional dissonance, which, in turn, may lead to job burnout and impaired performance. More specifically, on the basis of the literature on burnout and emotional dissonance, the authors hypothesized that emotional job demands would explain variance in burnout (i.e., exhaustion and cynicism/disengagement) through their influence on emotional dissonance. In addition, the authors predicted that emotional dissonance would be (negatively) related to in-role performance through its relationship with burnout. The findings of a series of structural equation modeling analyses supported both hypotheses. The implications for research and practice are discussed, as well as avenues for additional research. (PsycINFO Database Record (c) 2006 APA, all rights reserved).
Overview
Integrity signals
Registry
Cites
Statistics
Verification
Claims the paper makes
Claims other papers make about this one
Each is checked against this paper’s own text: does it say what the citing paper says it does?
In the citing paper
“Physical, mental, and emotional demands also increased burnout, whereas cognitive demands seemed to help mitigate burnout (Bakker and Heuven, 2006; Burke and Mikkelsen, 2006; Hu et al., 2016).”
From Psychosocial risk and protective factors associated with burnout in police officers: A systematic review (2023) · cites this paper as Bakker and Heuven, 2006
In the citing paper
“Physical, mental, and emotional demands also increased burnout, whereas cognitive demands seemed to help mitigate burnout (Bakker and Heuven, 2006; Burke and Mikkelsen, 2006; Hu et al., 2016).”
From Psychosocial risk and protective factors associated with burnout in police officers: A systematic review (2023) · cites this paper as Bakker and Heuven, 2006
Citations
Cites
A Theory of Cognitive Dissonance
Morvan, C., & O’Connor, A. (2017) · Macat Library eBooks · doi:10.4324/9781912282432 · Cited by 18,284
Conservation of resources: A new attempt at conceptualizing stress
Hobfoll, S. E. (1989) · American Psychologist · doi:10.1037/0003-066x.44.3.513 · Cited by 18,187
The job demands-resources model of burnout.
Demerouti, E., Bakker, A. B., Nachreiner, F., & Schaufeli, W. B. (2001) · Journal of Applied Psychology · doi:10.1037/0021-9010.86.3.499 · Cited by 13,643
Self-citationThe Managed Heart: Commercialization of Human Feeling
Tropman, J. E., & Hochschild, A. R. (1984) · Journal of Policy Analysis and Management · doi:10.2307/3324333 · Cited by 8,750
(1996) · Consulting Psychologists Press eBooks · Cited by 7,863
Hospital Nurse Staffing and Patient Mortality, Nurse Burnout, and Job Dissatisfaction
Aiken, L. H. (2002) · JAMA · doi:10.1001/jama.288.16.1987 · Cited by 5,226
Social and Psychological Resources and Adaptation
Hobfoll, S. E. (2002) · Review of General Psychology · doi:10.1037/1089-2680.6.4.307 · Cited by 4,594
Book Review: Structural Equation Modeling: Concepts, Issues, and Applications
Rigdon, E. E., & Hoyle, R. H. (1997) · Journal of Marketing Research · doi:10.2307/3151904 · Cited by 4,088
Emotional regulation in the workplace: A new way to conceptualize emotional labor.
Grandey, A. A. (2000) · Journal of Occupational Health Psychology · doi:10.1037/1076-8998.5.1.95 · Cited by 3,788
Emotional Labor in Service Roles: The Influence of Identity
Ashforth, B. E., & Humphrey, R. H. (1993) · Academy of Management Review · doi:10.5465/amr.1993.3997508 · Cited by 3,397
Cited by
Sorted by citations
CHRISTIAN, M. S., GARZA, A. S., & SLAUGHTER, J. E. (2011) · Personnel Psychology · doi:10.1111/j.1744-6570.2010.01203.x · Cited by 2,903
Burnout and work engagement: the JD–R approach.
Bakker, A. B., Demerouti, E., & Sanz-Vergel, A. I. (2014) · Annual Review of Organizational Psychology and Organizational Behavior · doi:10.1146/annurev-orgpsych-031413-091235 · Cited by 2,486
Self-citationOn the costs and benefits of emotional labor: A meta-analysis of three decades of research.
Hulsheger, U. R., & Schewe, A. F. (2011) · Journal of Occupational Health Psychology · doi:10.1037/a0022876 · Cited by 1,389
Born to burnout: A meta-analytic path model of personality, job burnout, and work outcomes
Swider, B. W., & Zimmerman, R. D. (2010) · Journal of Vocational Behavior · doi:10.1016/j.jvb.2010.01.003 · Cited by 929
den Broeck, A. V., Cuyper, N. D., Witte, H. D., & Vansteenkiste, M. (2010) · European Journal of Work and Organizational Psychology · doi:10.1080/13594320903223839 · Cited by 757
Metadata
- Authors
- Bakker, A. B., & Heuven, E.
- Affiliations
- Erasmus University Rotterdam (NL)
- Utrecht University (NL)
- ORCID
- Bakker, Arnold B.
- Venue
- International Journal of Stress Management
- Published
- 2006-11
- Volume
- 13
- Issue
- 4
- Pages
- 423-440
- ISSN
- 1072-5245 (ISSN-L)
- 1573-3424
- OpenAlex
- W2105779469
- Cited by
- 479
- References
- 51
- Citations by year
- 2026: 13 · 2025: 17 · 2024: 28 · 2023: 32 · 2022: 38 · 2021: 46 · 2020: 42 · 2019: 33 · 2018: 28 · 2017: 26 · 2016: 35 · 2015: 19 · 2014: 30 · 2013: 24 · 2012: 16
- FWCI
- 20.83
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- International Journal of Stress Management (publishedVersion)
- Topics
- Social Sciences › Sociology and Political Science › Emotional Labor in Professions
- Social Sciences › Psychology › Social Psychology › Stress and Burnout Research
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Job Satisfaction and Organizational Behavior
- Keywords
- emotional dissonance, burnout, in-role performance, nurses, police officers, emotional demands, emotional exhaustion, cynicism, disengagement, occupational stress
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review
