Counterproductive work behavior: Investigations of actors and targets.

Abstract

Counterproductive work behavior (CWB) encompasses a spectrum of actions that harm employees or organizations. These behaviors include bullying, emotional abuse, revenge, retaliation, mobbing, and aggression. They can range from severe, systematic, abusive bullying to milder, ambiguous episodes of workplace incivility. This volume examines the conditions and events in modern organizations that contribute to CWB, as well as the steps organizations might take to combat it. Authors from both North America and Europe analyze the interplay between the environmental factors of the workplace and the personal characteristics of the individual actors and targets of CWB. While these researchers study various aspects of this topic, the book deftly highlights the connections and distinctions in each of the authors' work. The result is an integrative and comprehensive resource that will help stimulate future research in the field.