The DOI matches its Crossref record; 75 of the 75 references it cites were found in a registry or an index.
The impact of civility interventions on employee social behavior, distress, and attitudes.
Open accessAbstract
Although incivility has been identified as an important issue in workplaces, little research has focused on reducing incivility and improving employee outcomes. Health care workers (N = 1,173, Time 1; N = 907, Time 2) working in 41 units completed a survey of social relationships, burnout, turnover intention, attitudes, and management trust before and after a 6-month intervention, CREW (Civility, Respect, and Engagement at Work). Most measures significantly improved for the 8 intervention units, and these improvements were significantly greater than changes in the 33 contrast units. Specifically, significant interactions indicating greater improvements in the intervention groups than in the contrast groups were found for coworker civility, supervisor incivility, respect, cynicism, job satisfaction, management trust, and absences. Improvements in civility mediated improvements in attitudes. The results suggest that this employee-based civility intervention can improve collegiality and enhance health care provider outcomes.
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Cited by
Understanding the burnout experience: Recent research and its implications for psychiatry
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Self-citationThriving at work: A meta‐analysis
Kleine, A., Rudolph, C. W., & Zacher, H. (2019) · Journal of Organizational Behavior · doi:10.1002/job.2375 · Cited by 606
“It refers to consideration employees show for each other, the capacity to resolve conflicts, and willingness to be attentive to one another — that is, qualities of supportive social environments (Leiter, Laschinger, Day, & Oore, 2011).”
BackgroundPreventing occupational stress in healthcare workers
Marine, A., Ruotsalainen, J. H., Serra, C., & Verbeek, J. H. (2006) · Cochrane Database of Systematic Reviews · doi:10.1002/14651858.cd002892.pub2 · Cited by 499
Metadata
- Authors
- Leiter, M. P., Laschinger, H. K. S., Day, A., & Oore, D. G.
- Venue
- Journal of Applied Psychology
- Published
- 2011-11
- Volume
- 96
- Issue
- 6
- Pages
- 1258-1274
- ISSN
- 0021-9010 (ISSN-L)
- 1939-1854
- OpenAlex
- W1968283404
- Cited by
- 537
- References
- 75
- FWCI
- 95.37
- Type
- journal article
- Language
- en
- Open access
- green
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Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
