Factors that affect quality of care among mental health providers: Focusing on job stress and resources.
Open accessAbstract
Resources on the job may be particularly important for improved person-centered care, and lowering job stress may help reduce discordant care. The current study suggests the need for the mental health organizations to attend to both job stress and resources for providers to improve the quality of care. (PsycInfo Database Record (c) 2021 APA, all rights reserved).
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Decrease in job demands and increase in job resources are both necessary to enable MHWs to provide high quality, person-centred care.
“However, decrease in JDs and increase in JRs are both necessary to enable MHWs to provide high quality, person-centred care [147].”
From Interventions to address empathy-based stress in mental health workers: A scoping review and research agenda (2024) · cites this paper as [147]
The Discussion (‘Factors for person-centered care’) associates better person-centered care with job resources, especially organizational support and role clarity. It says the association with emotional exhaustion was no longer significant after resources were added to the model. The Abstract distinguishes improved person-centered care from reduced discordant care, which may benefit from lower job stress; it does not establish that reducing job demands and increasing resources are both necessary for person-centered care. (LLM, conf=0.88)
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May, H., Millar, J., Griffith, E., Gillmore, C., Kristoffersen, M., Robinson, R., & West, M. (2024) · PLoS ONE · doi:10.1371/journal.pone.0306757 · Cited by 5 · see citing works
“However, decrease in JDs and increase in JRs are both necessary to enable MHWs to provide high quality, person-centred care [147].”
- Authors
- Fukui, S., Salyers, M. P., Morse, G., & Rollins, A. L.
- Affiliations
- Indiana University (US)
- Indiana University – Purdue University Indianapolis (US)
- Places For People (US)
- Venue
- Psychiatric Rehabilitation Journal
- Published
- 2021-09
- Volume
- 44
- Issue
- 3
- Pages
- 204-211
- ISSN
- 1095-158X (ISSN-L)
- 1559-3126
- PMC
- PMC8376230
- OpenAlex
- W3126322259
- Cited by
- 15
- References
- 29
- Citations by year
- 2026: 2 · 2025: 2 · 2024: 5 · 2023: 2 · 2022: 3 · 2021: 1
- FWCI
- 1.88
- Type
- journal article
- Language
- en
- Open access
- hybrid
- doi.org
- Locations
- Psychiatric Rehabilitation Journal (publishedVersion, other-oa)
- PubMed (publishedVersion)
- PubMed Central (acceptedVersion)
- IUScholarWorks (Indiana University) (submittedVersion)
- Funders
- National Institute of Mental Health (R34 MH104201)
- Topics
- Social Sciences › Psychology › Clinical Psychology › Psychiatric care and mental health services
- Health Sciences › Health Professions › General Health Professions › Healthcare professionals’ stress and burnout
- Social Sciences › Psychology › Social Psychology › Stress and Burnout Research
- Keywords
- quality of care, mental health professionals, occupational stress, organizational resources, person-centred care, psychiatric rehabilitation, mental health organizations
- MeSH terms
- Occupational Stress, Community Mental Health Centers, Humans, Job Satisfaction, Mental Health, Mental Health Services, Quality of Health Care
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