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Customer service excellence through people motivation and Kaizen
Abstract
Nichols Foods have three factories in Haydock, manufacturing products for vending, food service, and retail markets. Founded in 1981, the company turned over #40 m in 1999 and achieved a profit of #4.4 m through approximately 200 people. Growth over the next few years is an exciting prospect, with a #90 million target laid out for the end of 2004. Success so far has been achieved through a desire to deliver excellent customer service. However, to deliver this service needs highly motivated people-which is where the company values kick in. Life at Nichols Foods is not just about the result. It's about the values that under pin it. The paper describes how the company's values have improved the work environment for the employees and motivated them. Once the motivation is right, work can begin on focussing on customer service excellence, and in particular through the Kaizen continuous improvement programme. The paper describes how the Kaizen programme is implemented at the company including the staff training.
Overview
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Cites
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Claims the paper makes
Claims other papers make about this one
Each is checked against this paper’s own text: does it say what the citing paper says it does?
In the citing paper
“| [42] | Manufacturing foods product | 5s Technique, team training | Decrease in quality rejections, reduction in change over times and increase in manufacturing activities. |”
From Lean and Kaizen: The Past and the Future of the Methodologies (2021) · cites this paper as [42]
In the citing paper
“| [42] | Manufacturing foods product | 5s Technique, team training | Decrease in quality rejections, reduction in change over times and increase in manufacturing activities. |”
From Lean and Kaizen: The Past and the Future of the Methodologies (2021) · cites this paper as [42]
In the citing paper
“| [42] | Manufacturing foods product | 5s Technique, team training | Decrease in quality rejections, reduction in change over times and increase in manufacturing activities. |”
From Lean and Kaizen: The Past and the Future of the Methodologies (2021) · cites this paper as [42]
Citations
Cited by
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Lean and Kaizen: The Past and the Future of the Methodologies
Ismyrlis, V. (2021) · Lean Manufacturing · doi:10.5772/intechopen.96169 · Cited by 3
“Many of them are evident in financial institutions and the links of some follow: https://www.mckinsey.com/business-functions/operations/our-insights/ the-work-of-leaders-in-a-lean-management-enterprise Authors Industry Tools, actions Results [42] Manufacturing foods product 5s Technique, team training Decrease in qual…”
Background
Metadata
- Authors
- Lee, M.
- Corresponding author
- Lee, M.
- Venue
- IEE Seminar Kaizen: From Understanding to Action
- Publisher
- IEE
- Published
- 2000
- Volume
- 2000
- Pages
- 5-5
- OpenAlex
- W2148102268
- Cited by
- 6
- References
- 0
- Citations by year
- 2021: 1 · 2018: 1 · 2015: 1 · 2014: 1 · 2012: 1
- FWCI
- 0.00
- Type
- conference paper
- Language
- en
- Open access
- closed
- Topics
- Social Sciences › Business, Management and Accounting › Management Information Systems › Quality and Supply Management
- Social Sciences › Business, Management and Accounting › Strategy and Management › Management Systems and Quality Improvement
- Social Sciences › Business, Management and Accounting › Strategy and Management › Management and Organizational Practices
- Keywords
- customer service excellence, employee motivation, Kaizen, continuous improvement, organizational values, work environment, employee training, food manufacturing
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Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
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Cite CoChat for the checks on this page, and the paper for its own findings.
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- CoChat. (2026). Citation check: Customer service excellence through people motivation and Kaizen. https://app.cochat.ai/papers/10.1049/ic:20000202
- The paper
- Lee, M. (2000). Customer service excellence through people motivation and Kaizen. IEE Seminar Kaizen: From Understanding to Action. https://doi.org/10.1049/ic%3A20000202
