The DOI matches its Crossref record; 71 of the 71 references it cites were found in a registry or an index.
Technology and social interaction: the emergence of ‘workplace studies’
Abstract
Despite the substantial body of literature concerned with the ways in which digital media are transforming contemporary society and institutional life, we have relatively little understanding of the ways in which new technologies feature in day to day organizational conduct and interaction. There is however a growing corpus of empirical research which places the situated and contingent character of new technologies at the heart of the analytic agenda, but as yet, these studies are relatively little known within sociology. They include ethnographies of command and control centres, financial institutions, the news media, and the construction industry. They address the ways in which tools and technologies, ranging from paper documents through to complex multimedia systems, feature in work and collaboration. In this paper, we discuss these so-called 'workplace studies' and consider their implications for our understanding of organizational conduct, social interaction and new technology.
Overview
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Integrity signals
Registry
Cites
Statistics
Verification
Claims the paper makes
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Self-check
Percentages, sums and reported differences re-computed from the paper’s own numbers.
The self-check needs the paper’s full text.
Citations
Cites
The Interpretation of Cultures
(2017) · Macat Library eBooks · doi:10.4324/9781912128310 · Cited by 16,449
Hutchins, E. (1995) · doi:10.7551/mitpress/1881.001.0001 · Cited by 10,801
The New Institutionalism in Organizational Analysis.
Andrews, A. O., Powell, W. W., & DiMaggio, P. J. (1993) · Administrative Science Quarterly · doi:10.2307/2393344 · Cited by 8,261
The Information Age: Economy, Society and Culture
Castells, M. (1999) · Cited by 6,045
Plans and Situated Actions: The Problem of Human-Machine Communication
Kantowitz, B., & Suchman, L. A. (1990) · The American Journal of Psychology · doi:10.2307/1423221 · Cited by 5,299
On understanding computers and cognition: A new foundation for design
Winograd, T., & Flores, F. (1987) · Artificial Intelligence · doi:10.1016/0004-3702(87)90026-9 · Cited by 3,677
The Psychology of Everyday Things
Massaro, D. W., & Norman, D. A. (1990) · The American Journal of Psychology · doi:10.2307/1423268 · Cited by 3,466
The Social Construction of Technological Systems
Westrum, R. (1989) · Social Studies of Science · doi:10.1177/030631289019001010 · Cited by 3,368
Edwards, D., & Potter, J. (2001) · How to Analyse Talk in Institutional Settings · doi:10.5040/9781350933927.ch-002 · Cited by 3,307
Aramis, or, The Love of Technology.
Lyman, P., Latour, B., & Porter, C. (1997) · Contemporary Sociology · doi:10.2307/2076625 · Cited by 1,989
Cited by
Socio-technical systems: From design methods to systems engineering
Baxter, G., & Sommerville, I. (2011) · Interacting with Computers · doi:10.1016/j.intcom.2010.07.003 · Cited by 1,642
Knowledge Practices in Design: The Role of Visual Representations as `Epistemic Objects'
Ewenstein, B., & Whyte, J. (2009) · Organization Studies · doi:10.1177/0170840608083014 · Cited by 584
GREENHALGH, T., POTTS, H. W. W., WONG, G., BARK, P., & SWINGLEHURST, D. (2009) · The Milbank Quarterly · doi:10.1111/j.1468-0009.2009.00578.x · Cited by 541
Information literacy as a sociotechnical practice
Tuominen, K., Savolainen, R., & Talja, S. (2005) · The Library Quarterly · doi:10.1086/497311 · Cited by 376
Vincenzi, B., Taylor, A. S., & Stumpf, S. (2021) · Proceedings of the ACM on Human-Computer Interaction · doi:10.1145/3449143 · Cited by 48
Metadata
- Authors
- Heath, C., Knoblauch, H., & Luff, P.
- Venue
- British Journal of Sociology
- Publisher
- Wiley
- Published
- 2000-06-01
- Volume
- 51
- Issue
- 2
- Pages
- 299-320
- ISSN
- 0007-1315 (ISSN-L)
- 1468-4446
- OpenAlex
- W2153371433
- Cited by
- 264
- References
- 71
- FWCI
- 18.17
- Type
- journal article
- Language
- en
- Open access
- closed
- Licence
- doi.wiley.com/10.1002/tdm_license_1 (tdm, 5570 d)
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review
How to cite
Cite CoChat for the checks on this page, and the paper for its own findings.
- This page
- CoChat. (2026). Citation check: Technology and social interaction: the emergence of ‘workplace studies’. https://app.cochat.ai/papers/10.1080/00071310050030190
- The paper
- Heath, C., Knoblauch, H., & Luff, P. (2000). Technology and social interaction: the emergence of ‘workplace studies’. British Journal of Sociology. https://doi.org/10.1080/00071310050030190
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
