Cited by 165Human-Automation Interaction and SafetySocial Robot Interaction and HRIRisk and Safety Analysis

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Automation transparency: implications of uncertainty communication for human-automation interaction and interfaces

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Kunze, Alexander, Summerskill, Stephen J., Marshall, Russell, Filtness, Ashleigh J.·2019·Ergonomics

DOI 10.1080/00140139.2018.1547842

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Abstract

Operators of highly automated driving systems may exhibit behaviour characteristic for overtrust issues due to an insufficient awareness of automation fallibility. Consequently, situation awareness in critical situations is reduced and safe driving performance following emergency takeovers is impeded. A driving simulator study was used to assess the impact of dynamically communicating system uncertainties on monitoring, trust, workload, takeovers, and physiological responses. The uncertainty information was conveyed visually using a stylised heart beat combined with a numerical display and users were engaged in a visual search task. Multilevel analysis results suggest that uncertainty communication helps operators calibrate their trust and gain situation awareness prior to critical situations, resulting in safer takeovers. In addition, eye tracking data indicate that operators can adjust their gaze behaviour in correspondence with the level of uncertainty. However, conveying uncertainties using a visual display significantly increases operator workload and impedes users in the execution of non-driving related tasks. Practitioner Summary: This article illustrates how the communication of system uncertainty information helps operators calibrate their trust in automation and, consequently, gain situation awareness. Multilevel analysis results of a driving simulator study affirm the benefits for trust calibration and highlight that operators adjust their behaviour according to multiple uncertainty levels.

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Authors: Kunze, A., Summerskill, S. J., Marshall, R., & Filtness, A. J.
Affiliations: Loughborough University (GB)
Corresponding author: Kunze, Alexander
ORCID: Kunze, Alexander
Marshall, Russell
Filtness, Ashleigh J.
Venue: Ergonomics
Publisher: Informa UK Limited
Published: 2019-02-05
Volume: 62
Issue: 3
Pages: 345-360
ISSN: 0014-0139 (ISSN-L)
1366-5847
DOI: 10.1080/00140139.2018.1547842
OpenAlex: W2902480251
Cited by: 165
References: 87
Citations by year: 2026: 19 · 2025: 35 · 2024: 29 · 2023: 18 · 2022: 25 · 2021: 19 · 2020: 14 · 2019: 6
FWCI: 13.20
Type: journal article
Language: en
Open access: green
dspace.lboro.ac.uk
Licence: cc-by-nc-nd
Locations: Ergonomics (publishedVersion)
PubMed (publishedVersion)
Loughborough University Institutional Repository (Loughborough University) (submittedVersion, cc-by-nc-nd)
Loughborough University Research Repository (Loughborough University) (submittedVersion, cc-by-nc-nd)
Topics: Social Sciences › Human Factors and Ergonomics › Human-Automation Interaction and Safety
Social Sciences › Psychology › Social Psychology › Social Robot Interaction and HRI
Physical Sciences › Engineering › Safety, Risk, Reliability and Quality › Risk and Safety Analysis
Keywords: uncertainty communication, human-automation interaction, trust in automation, overtrust, situational awareness, operator workload, gaze behavior, physiological responses, non-driving related tasks
MeSH terms: Adult, Attention, Automobile Driving, Communication, Computer Simulation, Eye Movements, Female, Heart Rate, Humans, Male, Man-Machine Systems, Middle Aged, Reaction Time, Task Performance and Analysis, User-Computer Interface, Workload, Uncertainty, Trust, Multilevel Analysis

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Automation transparency: implications of uncertainty communication for human-automation interaction and interfaces

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