Designing Trustworthy User Interfaces
Open accessAbstract
Interface design can directly influence trustworthiness of a software. Thereby, it affects users’ intention to use a tool. Previous research on user trust has not comprehensively addressed user interface design, though. We lack an understanding of what makes interfaces trustworthy (1), as well as actionable measures to improve trustworthiness (2).
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Current guidelines for incorporating a transparency framework are crucial for promoting user trust and experience, focusing on data sovereignty and usability improvements to optimize VRET app design.
“The current guidelines for incorporating a transparency framework are crucial for promoting user trust and experience. They focused on data sovereignty and usability improvements to optimize the VRET app design [73,74], as shown in Table 3.”
From SAFEvR MentalVeRse.app: Development of a Free Immersive Virtual Reality Exposure Therapy for Acrophobia and Claustrophobia (2024) · cites this paper as [73]
The paper describes transparency as a factor in trustworthiness (Process dimension, p. 3) and recommends transparency and usability measures to elicit user trust (Designing User Interfaces to Elicit Trust, pp. 3–4). It does not address data sovereignty or VRET app design, or present its recommendations as a transparency framework for that setting. (LLM, conf=0.86)
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Cited by
Sorted by citations
Gaina, M.-A., Sbarcea, S.-V., Popa, B.-S., Stefanescu, B.-V., Gaina, A.-M., Szalontay, A.-S., Bolos, A., & Stefanescu, C. (2024) · Brain Sciences · doi:10.3390/brainsci14070651 · Cited by 8 · see citing works
“They focused on data sovereignty and usability improvements to optimize the VRET app design [73,74], as shown in Table 3.”
Method
- Authors
- Zieglmeier, V., & Lehene, A. M.
- Affiliations
- Technical University of Munich (DE)
- ORCID
- Zieglmeier, Valentin
- Venue
- 33rd Australian Conference on Human-Computer Interaction
- Publisher
- ACM
- Published
- 2021-11-30
- Pages
- 182-189
- OpenAlex
- W4220681008
- Cited by
- 19
- References
- 90
- Citations by year
- 2026: 6 · 2025: 9 · 2024: 2 · 2023: 2
- FWCI
- 0.75
- Type
- conference paper
- Language
- en
- Open access
- green
- arxiv.org
- Locations
- Australian Conference on Human-Computer Interaction (OzCHI) (publishedVersion)
- arXiv (Cornell University) (acceptedVersion)
- mediaTUM – the media and publications repository of the Technical University Munich (Technical University Munich) (submittedVersion, other-oa)
- arXiv (Cornell University)
- Funders
- Bundesministerium für Bildung und Forschung (5091121)
- Topics
- Physical Sciences › Computer Science › Human-Computer Interaction › Usability and User Interface Design
- Physical Sciences › Computer Science › Human-Computer Interaction › Innovative Human-Technology Interaction
- Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
- Keywords
- user trust, user interface design, trustworthiness, intention to use
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