The DOI matches its Crossref record; 5 of the 5 references it cites were found in a registry or an index.
Issues in developing a performance criteria system for an organization
Abstract
It is important for every organization to identify and develop a performance criteria system which is the basis for effective management planning and control. An integral part of every evaluation system deals with decisions concerned with the choice of criteria to be evaluated, establishing standards for those criteria, and the desired measurement frequency. The paper discusses the issues mentioned above with an emphasis on operational performance criteria such as time per unit and percent of defects. Research results concerning the evaluation of three different techniques for assigning relative importance of performance criteria are presented. Results show superiority of one technique over the other two. Methodological issues and implementation examples taken from service organizations are presented and discussed.
Overview
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Integrity signals
Registry
Cites
Statistics
Verification
Claims the paper makes
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Self-check
Percentages, sums and reported differences re-computed from the paper’s own numbers.
The self-check needs the paper’s full text.
Citations
Cites
(1993) · Journal of the American Dietetic Association · doi:10.1016/0002-8223(93)91697-o · Cited by 18,154
Chief executives define their own data needs.
Rockart, J. F. (1979) · PubMed · Cited by 2,802
THE LEARNING CURVE: HISTORICAL REVIEW AND COMPREHENSIVE SURVEY
Yelle, L. E. (1979) · Decision Sciences · doi:10.1111/j.1540-5915.1979.tb00026.x · Cited by 1,541
Management International Review
(2004) · Gabler Verlag eBooks · doi:10.1007/978-3-322-90999-2 · Cited by 888
An Experimental Comparison of Different Approaches to Determining Weights in Additive Utility Models
Schoemaker, P. J. H., & Waid, C. C. (1982) · Management Science · doi:10.1287/mnsc.28.2.182 · Cited by 382
Cited by
Determining objective weights in multiple criteria problems: The critic method
Diakoulaki, D., Mavrotas, G., & Papayannakis, L. (1995) · Computers & Operations Research · doi:10.1016/0305-0548(94)00059-h · Cited by 3,413
Performance measurement system design: A literature review and research agenda
Neely, A., Gregory, M., & Platts, K. (1995) · International Journal of Operations & Production Management · doi:10.1108/01443579510083622 · Cited by 3,259
Designing, Implementing and Updating Performance Measurement Systems
Bourne, M., Mills, J., Wilcox, M., Neely, A., & Platts, K. (2000) · International Journal of Operations & Production Management · doi:10.1108/01443570010330739 · Cited by 1,143
Catuogno, S., Arena, C., Saggese, S., & Sarto, F. (2017) · BMC Health Services Research · doi:10.1186/s12913-017-2479-6 · Cited by 45
Metadata
- Authors
- GLOBERSON, S.
- Venue
- International Journal of Production Research
- Publisher
- Informa UK Limited
- Published
- 1985-01
- Volume
- 23
- Issue
- 4
- Pages
- 639-646
- ISSN
- 0020-7543 (ISSN-L)
- 1366-588X
- OpenAlex
- W2086941263
- Cited by
- 263
- References
- 5
- FWCI
- 0.00
- Type
- journal article
- Language
- en
- Open access
- closed
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review
How to cite
Cite CoChat for the checks on this page, and the paper for its own findings.
- This page
- CoChat. (2026). Citation check: Issues in developing a performance criteria system for an organization. https://app.cochat.ai/papers/10.1080/00207548508904734
- The paper
- GLOBERSON, S. (1985). Issues in developing a performance criteria system for an organization. International Journal of Production Research. https://doi.org/10.1080/00207548508904734
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
