Cited by 25Innovations in Medical EducationClinical Reasoning and Diagnostic SkillsPatient Satisfaction in Healthcare

How does feedback from patients impact upon healthcare student clinical skill development and learning? A systematic review

Open access
Finch, Emma, Lethlean, Jennifer, Rose, Tanya, Fleming, Jennifer, Theodoros, Deborah, Cameron, Ashley, Coleman, Adele, Copland, David +1 more·2018·Medical Teacher

Abstract

BACKGROUND: A key feature of health professionals' training, irrespective of discipline, is the acquisition and application of clinical and communication skills. Despite this, little is known about the potential role of patient feedback on this process. This systematic review aimed to answer the question: How does feedback from patients impact upon healthcare student clinical skill development and learning? DESIGN: Systematic review of published literature. METHODS: Electronic databases were searched for studies that explored the effects of patient feedback on student learning and were published before March 2016. Eligible articles underwent methodological evaluation using the McMaster University Critical Evaluation Forms and data extraction. RESULTS: A total of 237 articles were retrieved following searches of electronic databases and hand searches of reference lists. Twelve (7 quantitative, 2 qualitative, 3 mixed methods) studies met the inclusion criteria. Eleven studies reported that patient feedback improved students' clinical skills. CONCLUSION: Minimal research has explored the impact of patient feedback on student learning. The research to date suggests that direct feedback from patients may be beneficial for the development of students' communication and clinical skills; however, the wide variety of evaluation methods and the lack of validated tools for patients to provide feedback suggest that further exploration is warranted.

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Crossref · 10.1080/0142159x.2017.1401218

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23 of 23 references verified0 citation errors · 0 not checkable

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  • Continuous assessment methods like structured observations during rotations provide opportunities for real-time feedback and immediate skill refinement.

    “Similarly, continuous assessment methods like structured observations during rotations provide opportunities for real-time feedback and immediate skill refinement, ensuring that students are consistently developing and applying their competencies in practical settings [40,41].”

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Authors
Finch, E., Lethlean, J., Rose, T., Fleming, J., Theodoros, D., Cameron, A., Coleman, A., Copland, D., & McPhail, S. M.
Affiliations
  • The University of Queensland (AU)
  • Princess Alexandra Hospital (AU)
  • Queensland University of Technology (AU)
Corresponding author
Finch, Emma
Venue
Medical Teacher
Published
2017-11-26
Volume
40
Issue
3
Pages
244-252
ISSN
  • 0142-159X (ISSN-L)
  • 1466-187X
OpenAlex
W2769476086
Cited by
25
References
23
Citations by year
2026: 2 · 2025: 2 · 2024: 9 · 2023: 5 · 2022: 2 · 2021: 1 · 2019: 2 · 2018: 2
FWCI
0.18
Type
journal article
Language
en
Open access
Licence
cc-by
Locations
  • Medical Teacher (publishedVersion)
  • PubMed (publishedVersion)
  • Figshare (submittedVersion, cc-by)
  • Figshare (cc-by)
Funders
  • The University of Queensland
  • National Health and Medical Research Council
Topics
  • Health Sciences › Medicine › Public Health, Environmental and Occupational Health › Innovations in Medical Education
  • Health Sciences › Medicine › Family Practice › Clinical Reasoning and Diagnostic Skills
  • Health Sciences › Health Professions › General Health Professions › Patient Satisfaction in Healthcare
Keywords
patient feedback, health professions students, clinical skills development, student learning, communication skills, clinical teaching, feedback tools, medical education
MeSH terms
Formative Feedback, Clinical Competence, Health Personnel, Humans, Learning, Patient Participation

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