The acceptance of a computerised decision-support system in primary care: a preliminary investigation
Abstract
Within the framework of technology acceptance modelling (Davis ), this study investigated the acceptance of a computerised decision-support system in primary care. Thirty general practitioners (GP) completed a questionnaire that detailed potential advantages of the system. A majority (70%) of GPs intended to use the system with a 2-min increase in consultation times (for proportion of GPs intending to use, CI0.95 = [0.54; 0.85]) and eight advantages of the system were predictors of intention to use (RL 2 = 0.51, p < 0.05). However, a majority (77%) did not intend to use the system with a 5-min increase in consultation time (CI0.95 = [0.12; 0.42]). Furthermore, a majority of 90% preferred the system to be used by non-physicians (CI0.95 = [0.78; 0.98]). These results confirm relationships between acceptance factors in a new domain, but most importantly they indicate the need to consider the balance of perceived advantages, or benefits, and disadvantages, or costs, of a new system in technology acceptance modelling. Implications for the design of a prototype system and further research are discussed.
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Few studies have done beliefs elicitation work with respect to health IT, and none to the authors' knowledge have revised TAM based on such work.
“Few have done this kind of beliefs elicitation work with respect to health IT [70, 72, 76, 96, 102], and none to our knowledge have revised TAM based on such work.”
From The Technology Acceptance Model: Its past and its future in health care (2010) · cites this paper as [70]
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- Authors
- Van Schaik, P., Flynn, D., Van Wersch, A., Douglass, A., & Cann, P.
- Affiliations
- Teesside University (GB)
- James Cook University Hospital (GB)
- Venue
- Behaviour & Information Technology
- Publisher
- Informa UK Limited
- Published
- 2004-09
- Volume
- 23
- Issue
- 5
- Pages
- 321-326
- ISSN
- 0144-929X (ISSN-L)
- 1362-3001
- OpenAlex
- W1980884173
- Cited by
- 32
- References
- 17
- Citations by year
- 2025: 2 · 2023: 1 · 2021: 1 · 2020: 1 · 2018: 1 · 2017: 3 · 2016: 3 · 2015: 1 · 2014: 2 · 2013: 4 · 2012: 2
- FWCI
- 1.71
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Behaviour and Information Technology (publishedVersion)
- Teesside University Research Portal (Teesside University) (submittedVersion)
- Topics
- Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
- Health Sciences › Health Professions › Health Information Management › Electronic Health Records Systems
- Social Sciences › Sociology and Political Science › Information Systems Theories and Implementation
- Keywords
- computerised decision support systems, technology acceptance, primary care, general practitioners, intention to use, perceived advantages and disadvantages, consultation time, system design, health information technology
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