The DOI matches its Crossref record; 1 of the 1 references it cites were found in a registry or an index.
Word-of-Mouth Effects in Professional Services Buyer Behaviour
Abstract
(1994). Word-of-Mouth Effects in Professional Services Buyer Behaviour. The Service Industries Journal: Vol. 14, No. 3, pp. 301-314.
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Citations
Cites
Defensive Marketing Strategy by Customer Complaint Management: A Theoretical Analysis
Fornell, C., & Wernerfelt, B. (1987) · Journal of Marketing Research · doi:10.1177/002224378702400401 · Cited by 1,395
Cited by
Hennig-Thurau, T., Gwinner, K. P., & Gremler, D. D. (2002) · Journal of Service Research · doi:10.1177/1094670502004003006 · Cited by 2,301
Word of mouth: understanding and managing referral marketing
Buttle, F. A. (1998) · Journal of Strategic Marketing · doi:10.1080/096525498346658 · Cited by 916
Should we delight the customer?
Rust, R. T., & Oliver, R. L. (2000) · Journal of the Academy of Marketing Science · doi:10.1177/0092070300281008 · Cited by 712
The moderating effect of customer perceived value on online shopping behaviour
Hsin Chang, H., & Wang, H. (2011) · Online Information Review · doi:10.1108/14684521111151414 · Cited by 398
A meta-analysis of satisfaction with complaint handling in services
Orsingher, C., Valentini, S., & de Angelis, M. (2010) · Journal of the Academy of Marketing Science · doi:10.1007/s11747-009-0155-z · Cited by 375
Metadata
- Authors
- Maru File, K., Cermak, D. S. P., & Alan Prince, R.
- Venue
- The Service Industries Journal
- Publisher
- Informa UK Limited
- Published
- 1994-07
- Volume
- 14
- Issue
- 3
- Pages
- 301-314
- ISSN
- 0264-2069 (ISSN-L)
- 1743-9507
- OpenAlex
- W2124739656
- Cited by
- 161
- References
- 1
- FWCI
- 0.67
- Type
- journal article
- Language
- en
- Open access
- closed
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How to cite
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- CoChat. (2026). Citation check: Word-of-Mouth Effects in Professional Services Buyer Behaviour. https://app.cochat.ai/papers/10.1080/02642069400000035
- The paper
- Maru File, K., Cermak, D. S. P., & Alan Prince, R. (1994). Word-of-Mouth Effects in Professional Services Buyer Behaviour. The Service Industries Journal. https://doi.org/10.1080/02642069400000035
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
