The DOI matches its Crossref record; 82 of the 82 references it cites were found in a registry or an index.
The effect of communication, writing, and technology apprehension on likelihood to use new communication technologies
Abstract
This study explores the role of computer anxiety, communication apprehension, and writing apprehension in predicting future use of new communication technologies. Past research has rarely examined these constructs as predictors of future use and has not considered the impact of writing and communication apprehension on text‐based and phone‐based technologies, which are used primarily for interaction. Survey results from 178 undergraduate students tend to support hypotheses about the relevance of computer anxiety and communication apprehension in predicting future technology use, but not those with regard to writing apprehension. Furthermore, past experience appears to be a strong predictor of future use; however, gender differences are rare. The implications of these findings for educational contexts are discussed.
Overview
Integrity signals
Registry
Cites
Statistics
Verification
Claims the paper makes
Claims other papers make about this one
Each is checked against this paper’s own text: does it say what the citing paper says it does?
In the citing paper
“Scott and Rockwell (1997) demonstrated that CMCA, writing apprehension, and general technology apprehension collectively reduce individuals' likelihood to adopt and use communication technologies, particularly those involving written or synchronous interaction.”
From AI Literacy in the Communication Basic Course: Insights on Embedding, Motivation, and Reducing Uncertainty (2026) · cites this paper as Scott and Rockwell, 1997
Citations
Cites
Research in Organizational Behavior
Hammer, E. R., Cummings, L. L., & Staw, B. M. (1984) · Academy of Management Review · doi:10.2307/258300 · Cited by 11,176
Applied Multivariate Statistics for the Social Sciences
Stevens, J. P. (2012) · Routledge eBooks · doi:10.4324/9780203843130 · Cited by 10,652
Applied multivariate statistics for the social sciences
Stevens, J. P., & Stevens, J. P. (2001) · doi:10.4324/9781410604491 · Cited by 4,993
The Chronicle of Higher Education
Herndon, G. A. (1977) · Serials Review · doi:10.1016/s0098-7913(77)80012-9 · Cited by 4,377
The social psychology of telecommunications
Gray, G. (1977) · Telecommunications Policy · doi:10.1016/0308-5961(77)90016-7 · Cited by 3,486
(2002) · Cited by 2,645
Applied Multivariate Statistics for the Social Sciences
Schumm, W. R., & Stevens, J. P. (1993) · The American Statistician · doi:10.2307/2685203 · Cited by 1,533
Assessing computer anxiety: Development and validation of the Computer Anxiety Rating Scale
HEINSSEN, R. K., Glass, C. R., & Knight, L. A. (1987) · Computers in Human Behavior · doi:10.1016/0747-5632(87)90010-0 · Cited by 806
Communication Technology: The New Media in Society
Rogers, E. M. (1986) · Medical Entomology and Zoology · Cited by 768
Measures of communication‐bound anxiety
McCroskey, J. C. (1970) · Speech Monographs · doi:10.1080/03637757009375677 · Cited by 723
Research works printed but not linked: 12
- Artwohl M. J., 1989, What research says about keyboarding skills and computer anxiety
- Brod C., 1984, Technostress
- Champion S., 1988, School Library Journal, 35, 48
- Flaherty, L. M., Pearce, K. J., Barta, A. L. and Rubin, R. B. Uses of the Internet as a functional alternative to face‐to‐face communication. Paper presented at International Communication Association Conference. Chicago, IL. May.
- 10.2466/PR0.67.5.311-314 · DOI
- 10.2466/PR0.69.5.179-182 · DOI
- Lustig M. W., 1990, Journal of Social Behavior & Personality, 5, 309
- McCroskey J. C., 1984, Avoiding communication: Shyness, reticence, and communication apprehension, 13
- Parasuraman, S. and Igbaria, M. Gender, computer anxiety, and attitudes toward microcomputers. Proceedings of the 1988 Annual Meeting of the Decision Sciences Institute. pp.588–591. Atlanta, GA: Decision Sciences Institute.
- Reinsch N. L., 1985, Office Systems Research Journal, 4, 9
- Seibold D. R., 1992, ACA Bulletin, 81, 19
- Williams S., 1994, Mobile Register, 9E
Cited by
Sorted by citations
Venkatesh, V. (2000) · Information Systems Research · doi:10.1287/isre.11.4.342.11872 · Cited by 6,664
The influence of technology anxiety on consumer use and experiences with self-service technologies
Meuter, M. L., Ostrom, A. L., Bitner, M. J., & Roundtree, R. (2003) · Journal of Business Research · doi:10.1016/s0148-2963(01)00276-4 · Cited by 1,247
Adoption of Virtual Try-on technology for online apparel shopping
Kim, J., & Forsythe, S. M. (2008) · Journal of Interactive Marketing · doi:10.1002/dir.20113 · Cited by 734
Patterns of Internet and Traditional News Media Use in a Networked Community
Althaus, S. L., & Tewksbury, D. H. (2000) · Political Communication · doi:10.1080/105846000198495 · Cited by 423
Çelik, V., & Yeşilyurt, E. (2012) · Computers & Education · doi:10.1016/j.compedu.2012.06.008 · Cited by 356
Metadata
- Authors
- Scott, C. R., & Rockwell, S. C.
- Affiliations
- The University of Texas at Austin (US)
- ORCID
- Scott, Craig R.
- Venue
- Communication Education
- Publisher
- Informa UK Limited
- Published
- 1997-01
- Volume
- 46
- Issue
- 1
- Pages
- 44-62
- ISSN
- 0363-4523 (ISSN-L)
- 1479-5795
- OpenAlex
- W1996905345
- Cited by
- 182
- References
- 82
- Citations by year
- 2026: 2 · 2025: 4 · 2024: 3 · 2023: 3 · 2022: 5 · 2021: 3 · 2020: 5 · 2019: 4 · 2018: 6 · 2017: 2 · 2016: 6 · 2015: 4 · 2014: 8 · 2013: 2 · 2012: 9
- FWCI
- 21.59
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Communication Education (publishedVersion)
- Topics
- Social Sciences › Gender Studies › Gender and Technology in Education
- Social Sciences › Psychology › Social Psychology › Communication in Education and Healthcare
- Health Sciences › Medicine › Geriatrics and Gerontology › Technology Use by Older Adults
- Keywords
- computer anxiety, communication apprehension, writing apprehension, intention to use technology, new communication technologies, text-based communication, prior experience, gender differences, undergraduate students, educational technology
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review