The DOI matches its Crossref record; 3 of the 3 references it cites were found in a registry or an index.
Effect of Partnership Quality on IS Outsourcing Success: Conceptual Framework and Empirical Validation
Abstract
:Recently, increasing attention has been paid to building successful partnerships in information systems (IS) outsourcing. This study establishes partnership quality as a key predictor of outsourcing success. We propose a theoretical framework for outsourcing partnership based on a social, rather than an economic, perspective. We identifY the partnership-related variables from the relevant literature and clarifY the concept of partnership quality by distinguishing between its components and its determinants. We then examine the impact of partnership quality on outsourcing success. Hypotheses on partnership quality were tested for 74 outsourcing relationships between 36 service receivers and 54 service providers. Results indicate that partnership quality may serve as a key predictor of outsourcing success. Partnership quality was found to be positively influenced by factors such as participation, communication, information sharing, and top management support, and negatively affected by age of relationship and mutual dependency.
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Citations
Cites
The commitment-trust theory of relationship marketing
Morgan, R. M., & Hunt, S. D. (1994) · Journal of Marketing · doi:10.1177/002224299405800302 · Cited by 22,355
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Dwyer, F. R., Schurr, P. H., & Oh, S. (1987) · Journal of Marketing · doi:10.1177/002224298705100202 · Cited by 9,139
Determinants of Long-Term Orientation in Buyer-Seller Relationships
Ganesan, S. (1994) · Journal of Marketing · doi:10.1177/002224299405800201 · Cited by 6,741
Cited by
Kim, D. J., Ferrin, D. L., & Rao, H. R. (2008) · Decision Support Systems · doi:10.1016/j.dss.2007.07.001 · Cited by 3,613
Fan, W., Liu, J., Zhu, S., & Pardalos, P. M. (2020) · Annals of Operations Research · doi:10.1007/s10479-018-2818-y · Cited by 346
Hajli, N., & Lin, X. (2016) · Journal of Business Ethics · doi:10.1007/s10551-014-2346-x · Cited by 321
Trust in Cloud Computing: Conceptual Typology and Trust-Building Antecedents
Lansing, J., & Sunyaev, A. (2016) · ACM SIGMIS Database: the DATABASE for Advances in Information Systems · doi:10.1145/2963175.2963179 · Cited by 64
Understanding commitment in business process outsourcing relationships
Chou, S. W., Techatassanasoontorn, A. A., & Hung, I. H. (2015) · Information & Management · doi:10.1016/j.im.2014.10.003 · Cited by 43
Cha, K.-J., & Kim, Y. S. (2018) · Enterprise Information Systems · doi:10.1080/17517575.2016.1196734 · Cited by 23
Self-citation
Metadata
- Authors
- Lee, J.-N., & Kim, Y.-G.
- Venue
- Journal of Management Information Systems
- Publisher
- Informa UK Limited
- Published
- 1999-03
- Volume
- 15
- Issue
- 4
- Pages
- 29-61
- ISSN
- 0742-1222 (ISSN-L)
- 1557-928X
- OpenAlex
- W1490541530
- Cited by
- 914
- References
- 3
- FWCI
- 13.51
- Type
- journal article
- Language
- en
- Open access
- closed
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