The DOI matches its Crossref record; 1 of the 1 references it cites were found in a registry or an index.
The relationship between customer satisfaction and loyalty: Cross-industry differences
Abstract
(2000). The relationship between customer satisfaction and loyalty: Cross-industry differences. Total Quality Management: Vol. 11, No. 4-6, pp. 509-514.
Overview
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Integrity signals
Registry
Cites
Statistics
Verification
Claims the paper makes
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Self-check
Percentages, sums and reported differences re-computed from the paper’s own numbers.
The self-check needs the paper’s full text.
Citations
Cites
A national customer satisfaction barometer: the Swedish experience
Fornell, C. (1992) · Journal of Marketing · doi:10.2307/1252129 · Cited by 5,641
Cited by
Trading Is Hazardous to Your Wealth: The Common Stock Investment Performance of Individual Investors
Barber, B. M., & Odean, T. (2000) · The Journal of Finance · doi:10.1111/0022-1082.00226 · Cited by 3,955
Confirmatory tetrad analysis in PLS path modeling
Gudergan, S. P., Ringle, C. M., Wende, S., & Will, A. (2008) · Journal of Business Research · doi:10.1016/j.jbusres.2008.01.012 · Cited by 704
Sila, I., & Ebrahimpour, M. (2002) · International Journal of Quality & Reliability Management · doi:10.1108/02656710210434801 · Cited by 441
Lee, Y.-C., Wang, Y.-C., Lu, S.-C., Hsieh, Y.-F., Chien, C.-H., Tsai, S.-B., & Dong, W. (2016) · SpringerPlus · doi:10.1186/s40064-016-3208-z · Cited by 105
Gender bias in sentiment analysis
Thelwall, M. (2018) · Online Information Review · doi:10.1108/oir-05-2017-0139 · Cited by 78
Metadata
- Authors
- Gronholdt, L., Martensen, A., & Kristensen, K.
- Venue
- Total Quality Management
- Publisher
- Informa UK Limited
- Published
- 2000-07
- Volume
- 11
- Issue
- 4-6
- Pages
- 509-514
- ISSN
- 0954-4127 (ISSN-L)
- 1360-0613
- OpenAlex
- W1991510564
- Cited by
- 518
- References
- 1
- FWCI
- 8.13
- Type
- journal article
- Language
- en
- Open access
- closed
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review
How to cite
Cite CoChat for the checks on this page, and the paper for its own findings.
- This page
- CoChat. (2026). Citation check: The relationship between customer satisfaction and loyalty: Cross-industry differences. https://app.cochat.ai/papers/10.1080/09544120050007823
- The paper
- Gronholdt, L., Martensen, A., & Kristensen, K. (2000). The relationship between customer satisfaction and loyalty: Cross-industry differences. Total Quality Management. https://doi.org/10.1080/09544120050007823
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
