The DOI matches its Crossref record; 102 of the 102 references it cites were found in a registry or an index.
An investigation of the total quality management survey based research published between 1989 and 2000: A literature review
Abstract
There has been a plethora of published research related to total quality management (TQM) in the last few decades. However, very few studies focused on cataloging critical factors of TQM. One of the objectives of this literature review was to investigate the state of TQM by examining and listing various TQM factors identified based on survey studies conducted in different countries and published in a variety of journals over the past decade. An examination of 76 survey studies that used an integrated approach to TQM showed that the TQM factors could be grouped under 25 categories. An analysis of the 347 survey based research articles published between 1989 and 2000 using these 25 factors as a framework revealed the most frequently covered TQM factors in the literature. Another goal of the paper was to analyse the objectives of these articles by year and type of journal they were published in to determine the trends in TQM survey based studies and recommend future direction for research. The analysis showed that the objectives of the 347 studies could be grouped under six categories.
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Cites
Tabachnick, B. G., & Fidell, L. S. (1983) · Cited by 79,867
A conceptual model of service quality and its implications for future research
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1985) · Journal of Marketing · doi:10.1177/002224298504900403 · Cited by 21,645
Deming, W. E. (1982) · Medical Entomology and Zoology · Cited by 7,297
Total quality management as competitive advantage: A review and empirical study
Powell, T. C. (1995) · Strategic Management Journal · doi:10.1002/smj.4250160105 · Cited by 2,637
An Instrument for Measuring the Critical Factors of Quality Management
Saraph, J. V., Benson, P. G., & Schroeder, R. G. (1989) · Decision Sciences · doi:10.1111/j.1540-5915.1989.tb01421.x · Cited by 2,030
A framework for quality management research and an associated measurement instrument
Flynn, B. B., Schroeder, R. G., & Sakakibara, S. (1994) · Journal of Operations Management · doi:10.1016/s0272-6963(97)90004-8 · Cited by 1,966
Development and Validation of TQM Implementation Constructs
Ahire, S. L., Golhar, D. Y., & Waller, M. A. (1996) · Decision Sciences · doi:10.1111/j.1540-5915.1996.tb00842.x · Cited by 1,773
Empirical research methods in operations management
Flynn, B. B., Sakakibara, S., Schroeder, R. G., Bates, K. A., & Flynn, E. J. (1990) · Journal of Operations Management · doi:10.1016/0272-6963(90)90098-x · Cited by 1,634
The relationship between total quality management practices and operational performance
Samson, D., & Terziovski, M. (1999) · Journal of Operations Management · doi:10.1016/s0272-6963(98)00046-1 · Cited by 1,530
The Impact of Quality Management Practices on Performance and Competitive Advantage
Flynn, B. B., Schroeder, R. G., & Sakakibara, S. (1995) · Decision Sciences · doi:10.1111/j.1540-5915.1995.tb01445.x · Cited by 1,310
Cited by
Lean production: literature review and trends
Jasti, N. V. K., & Kodali, R. (2015) · International Journal of Production Research · doi:10.1080/00207543.2014.937508 · Cited by 485
Knowledge transfer and organizational innovation: Impacts of quality and environmental management
Hamdoun, M., Chiappetta Jabbour, C. J., & Ben Othman, H. (2018) · Journal of Cleaner Production · doi:10.1016/j.jclepro.2018.05.031 · Cited by 163
Metadata
- Authors
- Sila, I., & Ebrahimpour, M.
- Venue
- International Journal of Quality & Reliability Management
- Publisher
- Emerald
- Published
- 2002-11-01
- Volume
- 19
- Issue
- 7
- Pages
- 902-970
- ISSN
- 0265-671X (ISSN-L)
- OpenAlex
- W1605359766
- Cited by
- 441
- References
- 102
- FWCI
- 12.72
- Type
- journal article
- Language
- en
- Open access
- closed
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- Sila, I., & Ebrahimpour, M. (2002). An investigation of the total quality management survey based research published between 1989 and 2000: A literature review. International Journal of Quality & Reliability Management. https://doi.org/10.1108/02656710210434801
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
