The DOI matches its Crossref record; 110 of the 110 references it cites were found in a registry or an index.
Social Media in Crisis Management: An Evaluation and Analysis of Crisis Informatics Research
Abstract
Since the terrorist attacks of 9/11, the use of social media in emergency and crisis events has greatly increased and many studies have concentrated on the use of ICT and social media before, during, or after these events. The field of research that these studies fall under is called crisis informatics. In this article, we evaluate and analyze crisis informatics research by looking at case studies of social media use in emergencies, outlining the types of research found in crisis informatics, and expounding upon the forms of interaction that have been researched. Finally, we summarize the achievements from a human–computer interaction perspective and outline trends and challenges for future research.
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Citations
Cites
(2014) · Climate Change 2013 – The Physical Science Basis · doi:10.1017/cbo9781107415324.004 · Cited by 23,880
Earthquake shakes Twitter users: real-time event detection by social sensors
Sakaki, T., Okazaki, M., & Matsuo, Y. (2010) · Proceedings of the 19th international conference on World wide web · doi:10.1145/1772690.1772777 · Cited by 3,640
Information credibility on twitter
Castillo, C., Mendoza, M., & Poblete, B. (2011) · Proceedings of the 20th international conference on World wide web · doi:10.1145/1963405.1963500 · Cited by 2,593
Vieweg, S., Hughes, A. L., Starbird, K., & Palen, L. (2010) · Proceedings of the SIGCHI Conference on Human Factors in Computing Systems · doi:10.1145/1753326.1753486 · Cited by 1,427
Self-citationTwitter adoption and use in mass convergence and emergency events
Hughes, A. L., & Palen, L. (2009) · International Journal of Emergency Management · doi:10.1504/ijem.2009.031564 · Cited by 991
Self-citationTwitter under crisis: can we trust what we RT?
Mendoza, M., Poblete, B., & Castillo, C. (2010) · Proceedings of the First Workshop on Social Media Analytics · doi:10.1145/1964858.1964869 · Cited by 955
Yates, D., & Paquette, S. (2011) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2010.10.001 · Cited by 874
Processing Social Media Messages in Mass Emergency: A Survey
Imran, M., Castillo, C., Diaz, F., & Vieweg, S. (2015) · ACM Computing Surveys · doi:10.1145/2771588 · Cited by 804
Harnessing the Crowdsourcing Power of Social Media for Disaster Relief
Gao, H., Barbier, G., & Goolsby, R. (2011) · IEEE Intelligent Systems · doi:10.1109/mis.2011.52 · Cited by 774
DISASTER CRISIS MANAGEMENT: A SUMMARY OF RESEARCH FINDINGS
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Cited by
Soden, R., & Owen, E. (2021) · Proceedings of the ACM on Human-Computer Interaction · doi:10.1145/3479862 · Cited by 55
Zhang, Y., Suhaimi, N., Yongsatianchot, N., Gaggiano, J. D., Kim, M., Patel, S. A., Sun, Y., Marsella, S., Griffin, J., & Parker, A. G. (2022) · CHI Conference on Human Factors in Computing Systems · doi:10.1145/3491102.3501889 · Cited by 37
Understanding the Use of Crisis Informatics Technology among Older Adults
Zhang, Y., Suhaimi, N., Azghandi, R., Joseph, M. A., Kim, M., Griffin, J., & Parker, A. G. (2020) · Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems · doi:10.1145/3313831.3376862 · Cited by 23
Trustworthiness Perceptions of Social Media Resources Named after a Crisis Event
Chauhan, A., & Hughes, A. L. (2020) · Proceedings of the ACM on Human-Computer Interaction · doi:10.1145/3392849 · Cited by 12
Self-citationGuo, Y., Tong, J., Zhao, J., Pan, W., Du, X., Hu, J., Yang, Q., Wen, F., & Ren, Z. (2025) · Journal of Air Transport Management · doi:10.1016/j.jairtraman.2025.102858
Metadata
- Authors
- Reuter, C., Hughes, A. L., & Kaufhold, M.-A.
- Venue
- International Journal of Human–Computer Interaction
- Publisher
- Informa UK Limited
- Published
- 2018-01-24
- Volume
- 34
- Issue
- 4
- Pages
- 280-294
- ISSN
- 1044-7318 (ISSN-L)
- 1532-7590
- OpenAlex
- W2793897830
- Cited by
- 264
- References
- 110
- FWCI
- 54.04
- Type
- journal article
- Language
- en
- Open access
- closed
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- Reuter, C., Hughes, A. L., & Kaufhold, M.-A. (2018). Social Media in Crisis Management: An Evaluation and Analysis of Crisis Informatics Research. International Journal of Human–Computer Interaction. https://doi.org/10.1080/10447318.2018.1427832
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Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
