Understanding the Use of Crisis Informatics Technology among Older Adults
Open accessAbstract
Mass emergencies increasingly pose significant threats to human life, with a disproportionate burden being incurred by older adults. Research has explored how mobile technology can mitigate the effects of mass emergencies. However, less work has examined how mobile technologies support older adults during emergencies, considering their unique needs. To address this research gap, we interviewed 16 older adults who had recent experience with an emergency evacuation to understand the perceived value of using mobile technology during emergencies. We found that there was a lack of awareness and engagement with existing crisis apps. Our findings characterize the ways in which our participants did and did not feel crisis informatics tools address human values, including basic needs and esteem needs. We contribute an understanding of how older adults used mobile technology during emergencies and their perspectives on how well such tools address human values.
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- Authors
- Zhang, Y., Suhaimi, N., Azghandi, R., Joseph, M. A., Kim, M., Griffin, J., & Parker, A. G.
- Affiliations
- Northeastern University (US)
- Venue
- Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems
- Publisher
- ACM
- Published
- 2020-04-21
- Pages
- 1-13
- OpenAlex
- W2999817214
- Cited by
- 23
- References
- 73
- Citations by year
- 2026: 2 · 2025: 2 · 2024: 2 · 2023: 5 · 2022: 5 · 2021: 6 · 2020: 1
- FWCI
- 11.42
- Type
- conference paper
- Language
- en
- Open access
- green
- arxiv.org
- Locations
- CHI Conference on Human Factors in Computing Systems (publishedVersion)
- arXiv (Cornell University) (submittedVersion)
- arXiv (Cornell University)
- Funders
- Northeastern University's TIER 1
- Topics
- Social Sciences › Demography › Technology Use by Older Adults
- Social Sciences › Sociology and Political Science › Disaster Management and Resilience
- Social Sciences › Communication › Public Relations and Crisis Communication
- Keywords
- crisis informatics, older adults, mobile technology, emergency evacuation, mass emergencies, human values, basic needs, esteem needs, technology adoption, disaster preparedness
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