Cited by 141Usability and User Interface DesignPsychometric Methodologies and TestingInnovative Human-Technology Interaction

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Multi-Language Toolkit for the System Usability Scale

Gao, Meiyuzi, Kortum, Philip, Oswald, Frederick L.·2020·International Journal of Human–Computer Interaction

DOI 10.1080/10447318.2020.1801173

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Abstract

The System Usability Scale (SUS) is a widely used instrument that measures the subjective usability of products and systems. Although past research has demonstrated the psychometric reliability and criterion-related validity of the SUS in specific languages, the approach and methodology of validating the translations has been somewhat inconsistent. This paper addresses this issue by systematically translating and validating the SUS across multiple languages. Native speakers of Arabic, Chinese, French, German, Hindi, and Spanish evaluated five common everyday products using the translated SUS. Evidence of consistent scale reliability and validity was found in the Chinese, French, German and Spanish SUS, with Cronbach’s alpha often greater than .80, as well as large statistically significant correlations between the SUS and a one-item adjective rating self-report of overall usability (r =.54-.74). Validity of the SUS across languages was also demonstrated by finding reliable differences in mean SUS scores between products. Overall, these translated SUS measures can be used with confidence in practice to measure the usability of everyday products and systems.

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Authors: Gao, M., Kortum, P., & Oswald, F. L.
Affiliations: Rice University (US)
Corresponding author: Kortum, Philip
ORCID: Gao, Meiyuzi
Kortum, Philip
Oswald, Frederick L.
Venue: International Journal of Human–Computer Interaction
Publisher: Informa UK Limited
Published: 2020-08-19
Volume: 36
Issue: 20
Pages: 1883-1901
ISSN: 1044-7318 (ISSN-L)
1532-7590
DOI: 10.1080/10447318.2020.1801173
OpenAlex: W3062812444
Cited by: 140
References: 42
Citations by year: 2026: 23 · 2025: 36 · 2024: 31 · 2023: 22 · 2022: 20 · 2021: 8
FWCI: 9.09
Type: journal article
Language: en
Open access: closed
Locations: International Journal of Human-Computer Interaction (publishedVersion)
Topics: Physical Sciences › Computer Science › Human-Computer Interaction › Usability and User Interface Design
Social Sciences › Decision Sciences › Management Science and Operations Research › Psychometric Methodologies and Testing
Physical Sciences › Computer Science › Human-Computer Interaction › Innovative Human-Technology Interaction
Keywords: System Usability Scale, usability measurement, cross-lingual translation, psychometric validation, scale reliability, criterion validity, everyday products, Arabic language, Chinese, French language, German, Hindi, Spanish language

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Multi-Language Toolkit for the System Usability Scale

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