The DOI matches its Crossref record; 14 of the 14 references it cites were found in a registry or an index.
The Impact of Customer Trust and Perception of Security Control on the Acceptance of Electronic Commerce
Abstract
The number of Internet users has increased dramatically,but many are reluctant to provide sensitive personal information to Web sites because they do not trust e-commerce security.This paper investigates the impact of customer perceptions of security control on e-commerce acceptance. Trust is examined as the mediating factor of the relationship, using Internet banking as the research domain because bank customers are generally concerned about processing sensitive information like financial information. A Web survey of Internet banking users collected 502 cases. Statistical analyses, using structural equation modeling, indicated that perceptions of nonrepudiation, privacy protection, and data integrity have a significant impact on trust in e-commerce. Trust also has a significant impact on e-commerce acceptance. Implications and further research directions are presented.
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Cites
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Cited by
Information Privacy Research: an Interdisciplinary Review1
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Metadata
- Venue
- International Journal of Electronic Commerce
- Publisher
- Informa UK Limited
- Published
- 2003-04
- Volume
- 7
- Issue
- 3
- Pages
- 135-161
- ISSN
- 1086-4415 (ISSN-L)
- 1557-9301
- OpenAlex
- W1592868655
- Cited by
- 879
- References
- 14
- FWCI
- 41.21
- Type
- journal article
- Language
- en
- Open access
- closed
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Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
